What should be included in SaaS subscription terms?

SaaS subscription terms should include: billing cycle and pricing details, auto-renewal provisions, payment methods and terms, free trial conditions, cancellation and refund policies, account suspension rights, data retention after cancellation, price change notification requirements, and service availability commitments.

Are subscription auto-renewal terms legal?

Yes, auto-renewal terms are legal but must comply with consumer protection laws. Many jurisdictions require clear disclosure of auto-renewal at signup, reminder notifications before renewal, easy cancellation methods, and clear pricing terms. The FTC and state laws like California's ARL regulate automatic renewal practices.

What is a typical SaaS refund policy?

SaaS refund policies vary. Common approaches include: no refunds (most common), 30-day money-back guarantee, pro-rated refunds for unused time, or full refund within the first billing period. Many SaaS companies offer no refunds but allow customers to keep access until the paid period ends.

How much notice is required before changing subscription prices?

There's no universal legal requirement, but best practices suggest 30-60 days notice before price increases. Some jurisdictions may require specific notice periods. Enterprise contracts often include price protection clauses guaranteeing rates for a certain period or capping annual increases.

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