Create enterprise-grade software subscription agreements with SLA, data protection, pricing, and liability terms. Customize every clause with real-time preview.
A SaaS Subscription Agreement is a legal contract between a software provider and customer that governs the use of cloud-based software services. Unlike traditional software licenses that involve downloading and installing software, SaaS agreements grant access to software hosted on the provider’s servers, accessed through a web browser or API. These agreements define the scope of the license, payment terms, service levels, data handling, and each party’s rights and obligations.
A SaaS Agreement is typically a negotiated B2B contract for enterprise customers with customized terms, while Terms of Service are standard click-through agreements for general users. SaaS Agreements offer more favorable terms for customers, including SLAs with service credits, stronger data protection commitments, and negotiated liability caps. Enterprise customers generally expect a SaaS Agreement rather than standard terms.
Service Level Agreements with service credits are critical for enterprise SaaS deals. Credits provide financial accountability when the provider fails to meet uptime commitments. Standard credit tiers range from 10% for minor breaches to 50% for significant outages. Customers should ensure credits are meaningful (not just refund of downtime) and that the agreement specifies how uptime is measured and reported.