10. Arbitration clause ensures that, instead of going to expensive, confusing public court, your disputes will be resolved relatively inexpensively, confidentially close to you by a private arbitrator (or a panel) with a business background from a reputable arbitration organization, such as the American Arbitration Association (for US disputes). Arbitration is more informal, so you don’t necessarily need a lawyer to represent you, although it’s still a good idea to consult one.
12. No Third Party Rights. This is to prevent people who did not sign the agreement from suing SaaS owner for problems with the Service. “This Agreement does not confer any rights on any person or party (other than the parties to this Agreement)”
13. Force Majeure. “The Company shall have no liability to the Customer under this Agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Company’s or sub-contractors, provided that the Customer is notified of such an event and its expected duration.”