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California App Store Removal Demand Letter

Challenge Apple App Store rejections and Google Play suspensions. California law provides developers with legal tools to fight arbitrary app removals, anticompetitive conduct, and guideline misapplication.

4 Years
UCL Statute of Limitations
30%
Platform Commission Rate
2-5 Days
Typical Appeal Response
App Store Removal Disputes in California

Apple and Google control access to billions of mobile device users through their app stores. When your app is rejected, removed, or your developer account is terminated, your business can suffer catastrophic losses overnight. California developers have unique legal tools to challenge these platform decisions.

Critical: App store removals can destroy years of work instantly. Lost subscriptions, user base erosion, and competitor advantage compound daily. Time is critical - document everything and act quickly to preserve your legal options and business relationships.
Common App Removal Scenarios
Removal Type Common Causes Legal Strength
Guideline Violation Alleged violation of App Store Review Guidelines or Google Play policies (often vague or inconsistently applied) Moderate to Strong - If competitors with similar features remain listed
Account Termination Developer Program membership revoked, all apps removed, funds held Strong - Due process arguments, breach of contract
Competitive Removal App competes with platform's own services (Spotify, Epic Games scenarios) Strong - Antitrust and UCL unfair competition claims
API/Feature Restriction Access to APIs removed or features flagged that previously passed review Moderate - Depends on communication history and reliance
Payment System Disputes Rejection for using third-party payment processors Evolving - Regulatory scrutiny increasing worldwide

Apple App Store Issues

  • Review Guidelines: 100+ guidelines with subjective interpretation
  • 30% Commission: Required for most in-app purchases
  • No Sideloading: App Store is only distribution method on iOS
  • App Review Board: Internal appeal process available
  • DMA Impact: EU changes may influence US enforcement

Google Play Store Issues

  • Policy Center: Policies change frequently, often retroactively applied
  • 15-30% Commission: Tiered based on revenue
  • Sideloading Exists: But practically limited for most users
  • Appeal Process: Often automated, difficult to reach humans
  • Account Standing: Past violations affect all future apps
Regulatory Momentum: Both Apple and Google face increasing antitrust scrutiny from the DOJ, FTC, and state attorneys general including California. The Epic Games v. Apple litigation, EU Digital Markets Act, and proposed US legislation are shifting the legal landscape in favor of developers.
California Legal Framework for App Store Disputes

California provides powerful legal tools for developers challenging app store removals. The combination of strong consumer protection laws, evolving antitrust enforcement, and California's role as the tech industry's home state creates unique opportunities for affected developers.

California Unfair Competition Law (UCL)

Business & Professions Code Section 17200

California's UCL prohibits any "unlawful, unfair, or fraudulent business act or practice." App store operators who arbitrarily remove apps, inconsistently enforce guidelines, or engage in anticompetitive conduct may violate the UCL. Provides restitution, injunctive relief, and importantly for developers, potential restoration of app listing.

California Unfair Practices Act

Business & Professions Code Section 17000 et seq.

Prohibits unfair methods of competition including discrimination against certain sellers while favoring others. When app stores treat similarly situated developers differently, or favor their own competing apps, this statute may apply.

Cartwright Act

Business & Professions Code Section 16700 et seq.

California's antitrust statute parallels federal Sherman Act claims. Provides treble damages for anticompetitive conduct. Relevant when platform operators use market power to exclude competitors or impose unreasonable conditions on developers.

Open App Markets Act Considerations

Proposed California Legislation

While comprehensive app store legislation remains pending at state and federal levels, California courts may look to legislative intent when evaluating UCL "unfairness" claims. The policy movement toward app store regulation strengthens developer arguments.

California Statutes of Limitations
Claim Type Deadline Code Section
UCL (Unfair Competition) 4 years B&P Code Section 17208
Written Contract Breach 4 years CCP Section 337
Cartwright Act (Antitrust) 4 years B&P Code Section 16750.1
Fraud 3 years from discovery CCP Section 338(d)
Intentional Interference 2 years CCP Section 339
Arbitration Clauses: Both Apple and Google developer agreements contain arbitration clauses. However, California law (including the PAGA exception and unconscionability doctrine) may provide avenues to challenge these clauses, particularly for smaller developers with limited bargaining power.
Key Legal Theories

Contract-Based Claims

  • Breach of Developer Agreement: Failure to follow stated procedures
  • Implied Covenant of Good Faith: Arbitrary or pretextual enforcement
  • Promissory Estoppel: Reliance on platform assurances
  • Unjust Enrichment: Retained commissions on removed apps

Competition-Based Claims

  • UCL Unfairness: Conduct that harms competition or consumers
  • Self-Preferencing: Favoring platform's own apps
  • Tying Arrangements: Requiring IAP system use
  • Monopoly Leveraging: Using device control to harm app market
California Advantage: California courts have shown willingness to scrutinize tech platform practices. The state's strong public policy favoring competition, combined with UCL's broad reach, provides developers with leverage not available in many other jurisdictions.
Platform Policies and Appeal Processes

Understanding each platform's formal policies and informal practices is essential for building your legal case. Platforms often deviate from their stated policies or apply them inconsistently - documenting these discrepancies strengthens your demand.

Apple App Store Review Guidelines

Key Guideline Categories

  • Safety (1.x): Objectionable content, user safety, physical harm
  • Performance (2.x): App completeness, beta testing, metadata accuracy
  • Business (3.x): In-app purchases, subscriptions, advertising
  • Design (4.x): Copycat apps, minimum functionality, Apple branding
  • Legal (5.x): Privacy, intellectual property, gambling

Apple Appeal Process

  1. Resolution Center Response: Reply to rejection in App Store Connect within 14 days
  2. Request Phone Call: Ask for direct discussion with reviewer
  3. App Review Board Appeal: Formal escalation to senior reviewers
  4. Executive Escalation: Email to Apple executives (limited success)
  5. Legal Demand: Formal demand letter to Apple Legal
Google Play Store Policies

Key Policy Areas

  • Restricted Content: Sexual content, violence, hate speech, gambling
  • Intellectual Property: Impersonation, IP infringement, spam
  • Privacy & Security: Data collection, permissions, malware
  • Monetization: Payments, ads, subscriptions
  • Store Listing: Metadata, screenshots, ratings manipulation

Google Appeal Process

  1. Play Console Appeal: Submit appeal through Policy Status page
  2. Policy Support Contact: Request human review of automated decision
  3. Account Reinstatement: Separate process for terminated accounts
  4. Google Legal: Formal correspondence for serious disputes
Documenting Policy Inconsistencies

Evidence of Inconsistent Enforcement

  • Screenshot competitor apps with similar features still listed
  • Archive historical versions of guidelines showing changes
  • Document apps by platform owner with same "violations"
  • Track timeline of enforcement vs. guideline publication
  • Preserve all reviewer communications

Red Flags for Pretextual Removal

  • Removal shortly after media coverage or competitive launch
  • Vague or shifting explanations for rejection
  • Previously approved features suddenly flagged
  • Your app competes with platform's new service
  • Removal during critical business period (launch, fundraising)
Developer Program License Agreement: Both Apple and Google agreements grant broad discretion to reject or remove apps. However, this discretion is not unlimited under California law. The implied covenant of good faith and fair dealing, combined with UCL standards, requires that discretion be exercised reasonably and consistently.
Evidence and Documentation Checklist

Building a strong app store dispute case requires comprehensive documentation from before, during, and after the removal. Start gathering evidence immediately - platform communications and app store listings can disappear.

App and Account Records

  • Complete App Store Connect / Play Console export
  • All app versions and build histories
  • App binary files (IPA/APK) for each version
  • Screenshots, metadata, and store listings
  • Review history showing prior approvals
  • Developer account status and history

Platform Communications

  • All rejection notices with specific guideline citations
  • Resolution Center / Policy Status messages
  • Phone call notes with reviewer names and dates
  • Appeal submissions and responses
  • Any emails from platform representatives
  • WWDC or developer event communications

Financial Documentation

  • Revenue reports before and after removal
  • Subscription data and recurring revenue loss
  • User acquisition costs that are now wasted
  • Marketing spend for removed app
  • Development costs and time invested
  • Investor communications showing impact

Competitive Evidence

  • Screenshots of competitor apps with similar features
  • Platform's own apps with similar functionality
  • Archive.org snapshots of store listings
  • Industry reports on app store practices
  • Media coverage of similar disputes
  • Antitrust filings and regulatory reports
Timeline Documentation

Create a detailed chronology including:

  1. App Development: Investment of time and resources
  2. Initial Approval: When app was first approved and any feedback
  3. Updates Approved: Subsequent versions that passed review
  4. Removal Notice: Exact date, time, and stated reason
  5. Appeal Attempts: Each appeal with dates and responses
  6. Business Impact: Daily/weekly metrics showing losses
Preservation Demand: If you anticipate litigation, send a formal preservation demand to the platform. Under California law, failure to preserve relevant evidence after receiving notice can result in adverse inference instructions at trial. Both Apple and Google have legal departments that handle such demands.
Expert Support

For significant disputes, consider engaging:

  • Technical Expert: To analyze app code and demonstrate compliance
  • Economic Expert: To calculate damages and market impact
  • Industry Expert: To testify about app store practices and standards
  • Forensic Accountant: To document lost revenue and profits
Sample California App Store Removal Demand Letter

Customize this template for your specific situation. This letter is designed for Apple App Store disputes but can be adapted for Google Play. Include all relevant facts and documentation.

[Your Name / Company Name] [Your Address] [City, CA ZIP] [Your Email] [Date] Apple Inc. Attn: Legal Department One Apple Park Way Cupertino, CA 95014 Via Email: appstorenotices@apple.com Via Certified Mail, Return Receipt Requested Re: Demand for App Reinstatement and Damages App Name: [Your App Name] App ID: [Your App ID] Developer Account: [Your Developer Account Email] Removal Date: [Date of Removal] Dear Legal Department: I am California-licensed counsel representing [Developer Name/Company] regarding the wrongful removal of [App Name] from the Apple App Store on [Date]. This removal has caused substantial financial harm to my client and appears to violate California Business & Professions Code Section 17200 (Unfair Competition Law), the implied covenant of good faith and fair dealing under the Developer Program License Agreement, and applicable antitrust principles. BACKGROUND [Developer Name] has been a member of the Apple Developer Program since [Year], maintaining an account in good standing with [X] apps published. [App Name] was first approved on [Date] and has been continuously available, generating approximately $[Amount] in annual revenue with [X] active subscribers. On [Date], without prior warning, Apple removed [App Name] citing alleged violations of App Store Review Guideline [X.X]. This removal occurred despite: 1. The app having passed review [X] times over [X] years; 2. No material changes to the flagged functionality since last approval; 3. Numerous competitor apps containing identical features remaining available; 4. [If applicable] Apple's own [competing app/service] offering the same functionality. INCONSISTENT ENFORCEMENT Apple's removal of [App Name] while permitting substantially similar apps to remain listed constitutes arbitrary and discriminatory enforcement. Specifically: • [Competitor App 1] - Available since [Date], offers [identical feature], currently listed • [Competitor App 2] - [Description of similar functionality] • [Apple's Own App] - [If applicable, description of Apple service with same features] Screenshots documenting these apps' availability as of [Date] are enclosed. LEGAL ANALYSIS California Unfair Competition Law (B&P Code Section 17200) Apple's conduct constitutes an "unfair" business practice under the UCL. The California Supreme Court in Cel-Tech Communications, Inc. v. Los Angeles Cellular Telephone Co. established that conduct is "unfair" when it threatens an incipient violation of antitrust law, violates the spirit of antitrust law, or is otherwise significantly harmful to competition. Apple's selective enforcement of App Store Guidelines against [Developer Name] while permitting competitors to operate under identical conditions: 1. Harms competition by eliminating a market participant without legitimate justification; 2. Harms consumers by reducing choice and innovation in the [app category] market; 3. Violates the policy underlying antitrust law by using market power arbitrarily. Breach of Implied Covenant of Good Faith and Fair Dealing The Developer Program License Agreement grants Apple discretion in app review decisions. However, California law imposes an implied covenant of good faith that prohibits Apple from exercising that discretion arbitrarily, pretextually, or in bad faith. Apple's removal of [App Name] after years of approval, without material change to the app, while competitors remain listed, suggests the removal was pretextual. [If applicable: The timing of this removal shortly after [competitive event, media coverage, or Apple service launch] raises additional concerns about Apple's motivations.] Damages As a direct result of Apple's wrongful removal, my client has suffered: • Lost subscription revenue: $[Amount] monthly x [X] months = $[Total] • Lost new user acquisition: Estimated $[Amount] based on historical growth • Wasted marketing expenditure: $[Amount] • Development costs for compliant modifications: $[Amount] • Reputational harm: [Description] Total documented damages exceed $[Amount], with ongoing losses of approximately $[Amount] per day. DEMAND On behalf of [Developer Name], I demand that Apple: 1. Immediately reinstate [App Name] to the App Store in all previously available territories; 2. Provide a detailed written explanation of the specific conduct allegedly violating Guideline [X.X] and why this conduct was previously approved; 3. Compensate my client for documented losses in the amount of $[Amount]; 4. Confirm that [Developer Name]'s developer account remains in good standing with no adverse notations; 5. Implement procedures to ensure consistent guideline enforcement across similarly situated developers. DEADLINE If I do not receive confirmation of reinstatement and a substantive response within fourteen (14) calendar days of this letter, my client is prepared to: • File a complaint under California Business & Professions Code Section 17200 in California Superior Court, [County] County; • Report Apple's conduct to the California Attorney General's Office, Antitrust Section; • File a complaint with the Federal Trade Commission; • Pursue arbitration under the Developer Program License Agreement, if required; • Seek injunctive relief, restitution, and all available damages including attorney fees. DOCUMENT PRESERVATION This letter constitutes formal notice to preserve all documents and communications related to: • [App Name] and [Developer Name]'s developer account; • The review and removal decision, including reviewer notes and communications; • Guideline [X.X] enforcement against other developers; • Any internal communications regarding [App Name], [Developer Name], or [app category] apps. Destruction or alteration of relevant evidence may result in adverse inference and sanctions. I am available to discuss resolution of this matter. Please direct all communications to [Your Email] and the address above. Sincerely, [Your Signature] [Your Printed Name] [State Bar Number] Enclosures: - App removal notice and correspondence - App Store review history - Screenshots of competitor apps with similar features - Revenue and subscriber documentation - Timeline of events
Important: Send your demand via certified mail and email. Apple's legal notices email is appstorenotices@apple.com. For Google, use legal-notices@google.com. Keep copies of everything. The 14-day deadline creates urgency; adjust based on your situation and ongoing losses.
How I Handle California App Store Dispute Cases

I personally handle app store removal demands and developer disputes for California-based developers and companies. These cases require understanding both platform-specific policies and California's powerful consumer protection and competition laws.

Case Evaluation

  • Analyze removal notice and cited guideline violations
  • Review app functionality and approval history
  • Research competitor apps for inconsistent enforcement
  • Assess strength of UCL and contract claims
  • Calculate damages and ongoing losses

Demand Letter Drafting

  • Comprehensive demand citing California law and platform policies
  • Documentation of inconsistent guideline enforcement
  • Detailed damages calculation
  • Document preservation demands
  • Clear reinstatement requirements

Escalation Support

  • California Attorney General antitrust complaint
  • FTC complaint preparation
  • Arbitration demand and representation
  • California Superior Court litigation
  • Injunctive relief for urgent reinstatement

Typical Outcomes

  • App reinstatement within 30-60 days
  • Clarification of compliance requirements
  • Compensation for lost revenue period
  • Account standing protection
  • Documented record for future disputes

App Removed or Developer Account Terminated?

I handle California app store disputes personally. Every day of removal costs you users and revenue. Contact me for immediate case evaluation.

Email: owner@terms.law
Fee Structure

App store dispute cases are typically handled on:

  • Flat fee: $450 for demand letter preparation and initial platform response
  • Contingency: 33% of recovery for cases involving significant damages or requiring litigation
  • Hourly: $240/hour for complex cases, arbitration, or ongoing representation
Free Initial Review: I review app store removal cases at no charge to assess whether a demand letter is likely to succeed. Send your removal notice and app details to owner@terms.law with "App Store Removal" in the subject line.
What I Need From You
  1. Complete removal notice with cited guideline violations
  2. App Store Connect or Play Console access (read-only is fine)
  3. Appeal history and platform responses
  4. Revenue data before and after removal
  5. Screenshots of competitor apps with similar features
  6. Timeline of app approvals and any prior issues

🖩 App Store Removal Damages Calculator

Use this interactive calculator to estimate potential damages in your case. Enter your information below to get an estimate of recoverable damages.

Actual money lost or spent
Additional losses caused by the issue

📈 Estimated Damages Breakdown

Direct Damages $0
Consequential Damages $0
Emotional Distress (Est.) $0
Statutory Penalties (Est.) $0
TOTAL ESTIMATED DAMAGES $0
Disclaimer: This calculator provides rough estimates for educational purposes only and does not constitute legal advice. Actual damages vary significantly based on specific facts, evidence strength, and many other factors. Consult with a qualified California attorney for an accurate case evaluation.

📝 Create Your Demand Letter

Generate a professional demand letter, CA court complaint, or arbitration demand