Section 9.6 of Perplexity's Terms gives every user a genuine escape hatch from mandatory arbitration, but it is time-boxed and has an asymmetry worth understanding. The steps, per the published Terms as of July 8, 2026:
1. Write an opt-out notice
2. State that you opt out of arbitration
3. Send to support@perplexity.ai or the mailing address in "How to Contact Us"
4. Within 30 days of first registering
5. Keep a dated copy
“You have the right to opt-out and not be bound by the arbitration provisions set forth in these Terms by sending written notice of your decision to opt-out to support@perplexity.ai or to the U.S. mailing address listed in the “How to Contact Us” section of these Terms. The notice must be sent to the Company within 30 days of your first registering to use the Services or agreeing to these Terms; otherwise you shall be bound to arbitrate disputes on a non-class basis in accordance with these Terms.”
Perplexity Terms of Service, Section 9.6 (Opt-Out), last updated Jan. 23, 2026 · perplexity.ai/hub/legal
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The class-action waiver is stickier than the arbitration clause. Per Section 9.6, if you opt out of only the arbitration provisions, the class-action waiver still applies, and you cannot opt out of the class-action waiver alone. Opting out restores your access to court, but on the document's terms it does not restore class remedies. If Perplexity's opt-out language changes, the current version controls; verify before relying on this.
Even without opting out, three categories of claims stay in court under Section 9.4: small-claims-court cases brought individually, claims where the only relief sought is injunctive relief (including public injunctive relief), and intellectual property claims. And Section 9.2 requires both sides to attempt informal resolution for 30 days before any arbitration or court filing. Automated assessment; opinion based on the published terms as of July 8, 2026.
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