California Summer Camp Refund Demand Letter

[YOUR NAME] [YOUR ADDRESS] [CITY, STATE ZIP] [YOUR EMAIL] [YOUR PHONE] [DATE] VIA CERTIFIED MAIL - RETURN RECEIPT REQUESTED Article No. [TRACKING NUMBER] [CAMP DIRECTOR/OWNER NAME] [CAMP NAME] [CAMP ADDRESS] [CITY, STATE ZIP] Re: FORMAL DEMAND FOR REFUND Camper: [CHILD'S NAME] Session: [SESSION DATES/NAME] Registration #: [IF APPLICABLE] Dear [CAMP DIRECTOR/OWNER]: I am writing to formally demand a refund of fees paid for my child's enrollment at [CAMP NAME] for the [SESSION DATES] session. This demand is based on [CAMP NAME]'s [breach of the Camp Enrollment Agreement / failure to provide contracted services / material misrepresentation of the program] and violations of California Business and Professions Code Section 17200 (Unfair Competition Law). FACTUAL BACKGROUND On [ENROLLMENT DATE], I registered my child, [CHILD'S NAME], for [CAMP NAME]'s [SESSION NAME/TYPE] program scheduled for [SESSION DATES]. I paid total fees of $[TOTAL AMOUNT], consisting of: - Camp Tuition: $[TUITION AMOUNT] - Registration/Deposit: $[DEPOSIT AMOUNT] - Activity/Supply Fees: $[FEES AMOUNT] [- Travel Expenses: $AMOUNT (if applicable for overnight camp)] The Camp Agreement, marketing materials, and website represented that [CAMP NAME] would provide [DESCRIBE PROMISED SERVICES: specific activities, facilities, staff ratios, program features, session duration, etc.]. BASIS FOR REFUND DEMAND [CHOOSE AND CUSTOMIZE THE APPLICABLE SECTION:] [IF CAMP CANCELLATION:] On [DATE], [CAMP NAME] notified me that the [SESSION] was cancelled due to [REASON GIVEN]. The camp has offered only [credits for future sessions / a partial refund of $X / no refund], which is unacceptable. When a service provider cancels, the consumer is entitled to a full refund, not forced credits. [IF CHILD SENT HOME EARLY:] On [DATE], my child was sent home after only [NUMBER] days of a [TOTAL NUMBER]-day session. The camp cited [REASON GIVEN]. The camp has refused to provide any refund for the [REMAINING DAYS] days of service not rendered. [ADD IF APPLICABLE: The dismissal was improper because... / The camp failed to follow its own stated procedures... / The camp failed to provide adequate support/supervision...] [IF PROGRAM MISREPRESENTATION:] The actual camp program was materially different from what was advertised and promised. Specifically: [DESCRIBE DIFFERENCES: different activities, fewer staff, inferior facilities, missing amenities, changed schedule, etc.]. I enrolled based on specific representations that were not delivered. [IF MEDICAL WITHDRAWAL:] My child was unable to attend due to [MEDICAL CONDITION/ILLNESS/INJURY] as documented by [HEALTHCARE PROVIDER]. Despite providing medical documentation and requesting a refund, the camp has refused, citing its "no refund" policy. Such a blanket policy is unconscionable under California Civil Code Section 1670.5. LEGAL BASIS Under California law, I am entitled to a refund based on: 1. BREACH OF CONTRACT: The Camp Agreement constitutes a binding contract. [CAMP NAME]'s failure to provide the contracted services is a material breach entitling me to damages or rescission. 2. UCL VIOLATION (Bus. & Prof. Code 17200): Collecting payment while failing to provide services, or retaining payment for cancelled programs, constitutes an unfair business practice. I am entitled to restitution of all amounts paid for services not rendered. 3. SERVICES NOT RENDERED: California law does not permit businesses to retain payment for services they do not provide, regardless of contractual "no refund" language. [IF APPLICABLE:] 4. UNCONSCIONABILITY (Civil Code 1670.5): The camp's blanket no-refund policy is substantively unconscionable and unenforceable as applied to these circumstances. DEMAND I hereby demand that [CAMP NAME] pay me the sum of $[TOTAL DEMAND] within fourteen (14) days of receipt of this letter, calculated as follows: Camp Tuition Refund: $[AMOUNT] Registration/Deposit: $[AMOUNT] Fees for Services Not Rendered: $[AMOUNT] [Travel/Lodging Losses: $AMOUNT] [Alternative Program Costs: $AMOUNT] TOTAL: $[AMOUNT] CONSEQUENCES OF NON-COMPLIANCE If I do not receive the demanded refund within fourteen (14) days, I will pursue all available legal remedies without further notice, including: - Filing a complaint with the California Department of Social Services, Community Care Licensing Division - Filing a complaint with the California Attorney General's Consumer Protection Division - Initiating a chargeback dispute with my credit card issuer under the Fair Credit Billing Act - Filing a lawsuit for breach of contract, UCL violations, and restitution - Reporting to the American Camp Association (if ACA-accredited) This letter constitutes a good faith attempt to resolve this dispute. I reserve all rights and remedies available under California law. Sincerely, _______________________ [YOUR SIGNATURE] [YOUR PRINTED NAME] Enclosures: - Copy of Camp Enrollment Agreement - Payment receipts totaling $[AMOUNT] - [Cancellation notice / Dismissal documentation / Marketing materials / Medical documentation] - [Travel expense receipts if applicable] cc: California Attorney General's Office (if no response received)