Status: data collection beginning. The California Employment Rights Clinic launched July 22, 2026. The figures below are placeholders. Each will show a real number only once it is being measured, and each is defined before it appears.
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Guided pathways completed
A visitor works through a problem selector to a next-steps result.
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Users identifying a potential deadline
The session surfaces a time limit the user then acknowledges.
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Users routed to an official agency or legal aid
A session ends with an official form, portal, or legal-aid referral.
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Citation-verification pass rate
Share of draft answers whose material statements were supported on the verification pass.
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Answers revised or blocked by verification
Draft answers changed or withheld because support was missing.
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Corrections issued
Material corrections logged under the corrections policy.
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Languages used
Interface languages in which sessions took place.
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Attorney audit sample size
Anonymized outputs sampled and reviewed by the attorney.
The rules for these numbers
- Every metric is defined before any figure is shown, so a number cannot mean whatever is convenient.
- Numbers are aggregate and anonymized; the goal is to measure usefulness, not to profile people.
- No metric is published to look good. A low verification pass rate or a rising correction count is information, and it stays visible.
- Nothing is fabricated: no invented users served, accuracy, cost savings, case outcomes, awards, partnerships, or testimonials.
- Where a number would be misleading without context, the context is published with it.
Why measure at all
A free legal chatbot is easy to launch and hard to trust. Publishing defined quality and impact data, including the uncomfortable numbers, is how the Lab earns trust from the people who use the clinics and from the courts, nonprofits, libraries, and law schools that might rely on or partner with them. Original, honest impact data is also the most citable thing the Lab can produce, more than any marketing claim. That is why it is built in from the start rather than bolted on later.
Separately from the clinics, about 27,000 people use the free resources across Terms.Law each month. The metrics on this page are specifically about the clinics, and will be reported as clinic metrics, not blended with sitewide traffic.
How the numbers are produced
The measurement approach, including the verification pass that some of these metrics come from, is described on the methodology page.
Read the methodology
The Access to Justice Lab provides general legal information for educational purposes only and does not constitute legal advice. No attorney-client relationship is formed by using it. Attorney-supervised AI built by Sergei Tokmakov, Esq., California Bar #279869 (
verification). Terms.Law is a commercial California law practice, not a nonprofit, legal-aid organization, government agency, or charity.