FINAL UPDATE: Full $270 recovered and LA Fitness is officially out of my life!

For anyone finding this thread with the same problem, here's what worked for me:

  • Sent certified letter to corporate with legal citations (NY General Business Law 623)
  • Mentioned I would file AG complaint and pursue small claims
  • Got a call 5 days later - they claimed "administrative error" and refunded everything

The certified letter with specific law references was the key. Regular support calls got me nowhere for weeks, but the formal letter got results in under a week.

Thanks to everyone who helped, especially @MarcusLee_ConsumerLaw for the legal guidance and @RachelJ_NYC for the certified letter strategy. This thread helped me recover my money AND taught me how to protect myself in the future. Virtual cards from now on!