Overview
Zety is a feature-rich resume builder offering templates, AI writing assistance, and cover letter creation. Our analysis reveals significant concerns: extensive data sharing with third parties, aggressive upselling tactics, a trial-only model that locks users into subscriptions, and a notably difficult cancellation process. Consumer complaints about billing practices are common.
Key Concerns
- Extensive Data Sharing: Career data shared extensively with third-party marketing partners and advertisers.
- Trial Converts to Subscription: No true free tier; trial automatically converts to paid subscription if not cancelled.
- Difficult Cancellation: Cancellation process reported as confusing and difficult by many users.
- Aggressive Upselling: Persistent upselling for additional services during resume creation process.
- Data Broker Relationships: May share professional data with data brokers and aggregators.
- Indefinite Retention: Career data retained indefinitely even after account closure attempts.
- Billing Complaints: Significant consumer complaints about unexpected charges and billing practices.
Positive Aspects
- Rich Feature Set: Comprehensive tools including AI writing, templates, and cover letters.
- Professional Templates: Modern, ATS-optimized templates designed by professionals.
- Writing Suggestions: AI-powered content suggestions for improving resume impact.
Data Collection Summary
Zety collects comprehensive career information including work history, education, skills, salary information, and career goals. Personal contact information and account data are also collected. Data is shared extensively with marketing partners, advertisers, and potentially data brokers. Career profiles are retained indefinitely and used for advertising targeting. The broad data sharing practices make Zety one of the less privacy-friendly resume builders.