Maven Clinic Terms of Service

Item: Maven Clinic
Rating: 22
Author: Terms.Law Editorial Team

Last updated: October 2024 | Reviewed: February 2026

Women's and family health platform with fertility services. Telehealth-focused model with broad liability waivers and limited service guarantees creates significant patient risk.

Grade F

Bottom Line: Maven Clinic's terms are among the weakest for patient protection in the fertility benefits space. Extensive liability waivers, telehealth limitations for complex fertility care, minimal service guarantees, and broad indemnification clauses create substantial risk. The platform-as-coordinator model can leave patients without recourse when problems arise.

Category Scores

Coverage Determination 20/100

Liability Provisions 15/100

Service Guarantees 18/100

Service Termination 28/100

Dispute Resolution 30/100

Key Findings

⚠ Extreme Liability Waivers

Maven's terms include sweeping liability limitations that may affect your ability to seek recourse for platform failures, coordination errors, or provider issues facilitated through Maven.

"Maven shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of services, regardless of the cause of action."

⚠ Telehealth Limitations for Complex Care

Fertility treatment often requires hands-on procedures and monitoring. Maven's telehealth-first model may result in care gaps, referral delays, or coordination failures for complex fertility journeys.

"Telehealth services have inherent limitations. Maven cannot guarantee that telehealth is appropriate for all conditions or that referrals to in-person care will be timely or available."

⚠ Platform-as-Coordinator Disclaimers

Maven positions itself as a coordinator, not a provider, allowing it to disclaim responsibility for the quality or outcomes of care delivered by referred providers.

"Maven is a technology platform. We do not provide medical treatment. We are not responsible for the acts or omissions of any healthcare provider."

⚠ Broad Indemnification Requirements

Users must indemnify Maven for a wide range of claims, potentially including those arising from Maven's own coordination failures or provider referrals.

"You agree to indemnify and hold harmless Maven from any claims, damages, or expenses arising from your use of services or violation of these terms."

Comparison: Fertility Platforms

Feature	Maven	Progyny	Kindbody
Care Model	Telehealth-First	In-Person Network	Hybrid
Liability Protection	Minimal	Limited	Limited
Provider Accountability	Disclaimed	Network Standards	Own Clinics
Service Guarantees	None	Plan-Based	Limited
Complex Care Handling	Referral Model	Integrated	Integrated

Recommendation

For Patients: Maven may be suitable for basic fertility guidance and care coordination, but complex fertility treatments may benefit from platforms with more integrated care models. Understand that Maven disclaims responsibility for referred provider care.

Financial Protection: Document all care coordination and referrals. If pursuing complex treatments through Maven referrals, establish direct relationships with providers. Consider whether Maven's liability limitations are acceptable for your situation.