Overview

Electrify America was created as part of Volkswagen's diesel emissions settlement to build out DC fast charging infrastructure across the United States. Our analysis reveals concerning terms around pricing complexity, aggressive idle fees, and limited liability for charger reliability issues that have plagued the network.

Key Concerns

  • Aggressive Idle Fees: $0.40/minute idle fees start immediately after charging completes, with limited grace period.
  • Complex Pricing Tiers: Guest, Pass, and Pass+ pricing tiers create confusion about actual costs per session.
  • Reliability Disclaimers: Extensive disclaimers for charger malfunctions despite known reliability issues at many stations.
  • Session Fees: Additional per-session fees on top of per-kWh pricing increase total costs.
  • Limited Refund Policy: Difficult process to dispute failed sessions or partial charges.
  • Vehicle Data Collection: Charging sessions collect vehicle identification and battery data.

Positive Aspects

  • Growing Network: Expanding presence along highways and in metro areas provides increasing coverage.
  • High-Speed Charging: Up to 350kW chargers available at many locations for compatible vehicles.
  • Pass+ Savings: Monthly membership provides per-kWh discounts for frequent users.
  • CCS Standard: Uses CCS standard compatible with most non-Tesla EVs.

Data Collection Summary

Electrify America collects vehicle identification, charging session data, location information, and payment details. Data is used for billing, network planning, and service improvement. As a VW subsidiary, data may be shared within the Volkswagen Group. App collects device information and usage patterns. Vehicle battery and charging data may be retained for grid integration programs.