Match.com's terms contain some of the most consumer-hostile provisions in the dating app industry.
Unlike most subscriptions that renew monthly, Match defaults to 6-month renewal cycles. Many users don't realize they've committed to another half-year.
"Your subscription will automatically renew for the same subscription period...A six-month subscription will renew for another six months."
Match.com Terms, Section 7
Cancel mid-subscription and Match may charge you for the remaining period. The fee structure varies by state and subscription type.
"If you cancel your subscription before the end of your current subscription period, you may be charged an early cancellation fee."
Match.com Terms, Section 7
Match explicitly disclaims responsibility for fake profiles, scammers, and catfishing—despite being sued by the FTC for using fake profiles to lure subscriptions.
"We do not guarantee the accuracy of profiles...You agree that Match.com is not responsible for...any user's misrepresentation of identity."
Match.com Terms, Section 10
You must cancel at least 48 hours before your renewal date. Miss that window, and you're locked in for another term.
"To avoid being charged...you must cancel your subscription at least 48 hours prior to the end of the current subscription period."
Match.com Terms, Section 7
As a Match Group property, a ban on Match.com can extend to Tinder, Hinge, OkCupid, and Plenty of Fish. All subscriptions, all platforms, gone.
"We may terminate your account on Match.com and any other Match Group service at any time without notice."
Match Group Terms, Section 11
All disputes go through arbitration. No court access, no class actions, even for systematic problems affecting thousands of users.
"Any dispute...will be resolved by binding arbitration...You waive your right to participate in a class action lawsuit."
Match.com Terms, Section 15
Match technically has an appeal process, but it's limited and rarely results in account reinstatement. The process is opaque and decisions are final.
"You may contact customer service to appeal...Our decision on any appeal is final."
Match.com Terms, Section 11
The advertised "Match Guarantee" has extensive fine print. You must meet specific activity requirements, and the guarantee is for another subscription, not a refund.
"The Match Guarantee...is subject to certain terms and conditions including required member activity."
Match.com Guarantee Terms
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