Paste any helpdesk or customer support platform terms below to identify ticket data ownership, agent pricing, and integration gotchas
⚠️ 6 Customer Support Software Gotchas to Watch For
Ticket History Export Limits:HIGH When migrating, you may only be able to export recent tickets (e.g., last 12 months) or lose conversation attachments and internal notes
Light Agent Restrictions:MEDIUM "Light" or "collaborator" seats seem cheap but often can't be assigned tickets, use macros, or access reporting—check what they can actually do
Per-Resolution Pricing:HIGH Some AI/chatbot features charge per resolved conversation, which can cause costs to spike unexpectedly during high-volume periods
Customer Data Training:MEDIUM AI features may use your customer conversations to train models. Your customers' data could be learning material for competitors
Integration Connector Fees:MEDIUM Core integrations (Salesforce, Slack, etc.) may require higher tiers, and premium connectors often have per-connection fees
SLA Feature Gating:HIGH Critical features like SLA tracking, business hours, and escalation rules are often only available on expensive enterprise tiers
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What This Scanner Checks
Our customer support terms scanner analyzes your agreement for:
Data ownership - Who owns ticket history and customer conversations
Export capabilities - What data you can take when switching platforms
Agent seat definitions - What different seat types can and cannot do
AI/automation pricing - Per-resolution or usage-based charges
Integration limits - Premium connectors and API restrictions
Feature availability - Which features require enterprise tiers