🎧 Customer Support Software Terms Scanner

⚠️ 6 Customer Support Software Gotchas to Watch For

• Ticket History Export Limits: HIGH When migrating, you may only be able to export recent tickets (e.g., last 12 months) or lose conversation attachments and internal notes
• Light Agent Restrictions: MEDIUM "Light" or "collaborator" seats seem cheap but often can't be assigned tickets, use macros, or access reporting—check what they can actually do
• Per-Resolution Pricing: HIGH Some AI/chatbot features charge per resolved conversation, which can cause costs to spike unexpectedly during high-volume periods
• Customer Data Training: MEDIUM AI features may use your customer conversations to train models. Your customers' data could be learning material for competitors
• Integration Connector Fees: MEDIUM Core integrations (Salesforce, Slack, etc.) may require higher tiers, and premium connectors often have per-connection fees
• SLA Feature Gating: HIGH Critical features like SLA tracking, business hours, and escalation rules are often only available on expensive enterprise tiers