New York Contractor Defect Demand Letters

Comprehensive guide to pursuing construction defect claims against contractors in New York. Covers New York Lien Law, NYC Department of Buildings requirements, Home Improvement Contractor licensing, N.Y. Gen. Bus. Law Section 349 consumer protection, and sample demand language.

New York Construction Defect Claims

Construction defects can range from cosmetic issues to serious structural failures that threaten the safety and value of your home. New York law provides multiple avenues for homeowners to recover damages from contractors who perform defective work, abandon projects, or fail to meet contract specifications.

New York Construction Law Framework

New York's construction defect framework involves several overlapping laws:

  • Contract law: Breach of contract claims based on failure to perform as agreed
  • Negligence: Failure to perform work with reasonable skill and care
  • New York Lien Law: Trust fund requirements, lien rights, and Article 3-A protections
  • N.Y. Gen. Bus. Law Section 349: Consumer protection against deceptive practices
  • NYC Admin Code: Home Improvement Contractor licensing (NYC only)
  • NYC Building Code: Permit requirements and code compliance
Common Construction Defect Types
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Structural Defects Foundation cracks, settling, inadequate framing, roof structure failures, load-bearing wall issues, improper footing.
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Water Intrusion Roof leaks, window/door leaks, basement flooding, improper grading, waterproofing failures, flashing defects.
Electrical Defects Code violations, improper wiring, overloaded circuits, fire hazards, grounding issues, GFCI failures.
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Plumbing Defects Pipe leaks, improper slope, inadequate water pressure, sewer line failures, fixture defects, frozen pipes.
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HVAC Issues Improper sizing, inadequate ductwork, efficiency problems, code violations, noise issues, poor installation.
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Finishing Defects Cracked drywall, uneven floors, poor paint work, tile failures, cabinetry problems, trim defects.
NYC Home Improvement Contractor License

In New York City, contractors performing home improvement work valued over $200 must be licensed by the NYC Department of Consumer and Worker Protection (DCWP) under NYC Admin Code Section 20-386.

  • Contractors must have HIC license and display license number on contracts and advertisements
  • Working without license is a misdemeanor; contractor cannot sue for payment on unlicensed work
  • Verify license status at: nyc.gov/consumers or call 311
  • File complaints with DCWP for unlicensed work or contract violations
Statute of Limitations
Critical Deadlines
  • Breach of contract: 6 years from the breach under CPLR Section 213
  • Negligence: 3 years from when damage occurred under CPLR Section 214
  • GBL Section 349 claims: 3 years from the deceptive act
  • Statute of repose: CPLR Section 214-d limits claims to 10 years from substantial completion for construction projects
  • Discovery rule: For latent defects, the limitations period may run from discovery, but subject to the 10-year repose period

Do not delay. Evidence deteriorates, contractors go out of business, and deadlines pass.

Legal Theories for Construction Defect Claims

Construction defect claims in New York can proceed under multiple legal theories. Choosing the right theory affects your available damages, burden of proof, and strategic options.

1. Breach of Contract

The primary claim for construction defects is breach of contract. You must prove:

  • Valid contract: Written or oral agreement (written strongly preferred)
  • Performance by you: You paid or were ready to pay as agreed
  • Breach by contractor: Work failed to meet contract specifications, building codes, or industry standards
  • Damages: The defective work caused you financial harm

If the contract does not specify a standard, New York law implies a duty to perform work in a "workmanlike manner" consistent with industry standards.

2. Negligence

Contractors owe a duty of care to perform work with reasonable skill. Negligence claims may provide access to damages not available under contract:

  • Duty: Contractor owed duty to perform with skill and care
  • Breach: Work fell below professional standards
  • Causation: Negligent work caused the defect
  • Damages: You suffered harm as a result
3. N.Y. Gen. Bus. Law Section 349 (Consumer Protection)

Section 349 prohibits deceptive acts and practices in the conduct of any business. This powerful statute may apply if the contractor:

  • Made false representations about qualifications, licensing, or experience
  • Misrepresented the quality of materials to be used
  • Falsely claimed permits were obtained when they were not
  • Used bait-and-switch tactics on pricing or scope
  • Provided misleading estimates or concealed known defects

Advantages of Section 349: You can recover actual damages plus reasonable attorney fees. For willful violations, you may recover treble damages up to $1,000.

4. New York Lien Law: Trust Fund Provisions

Article 3-A of the New York Lien Law creates powerful protections for both homeowners and subcontractors:

  • Section 70: All payments to contractors are held in trust for subcontractors and suppliers
  • Section 71: Defines what constitutes trust assets and who are trust beneficiaries
  • Section 79-a: Diversion of trust funds is larceny (criminal offense)

If your contractor took your money but failed to pay subcontractors (leaving you with liens), this may constitute criminal diversion of trust funds.

NYC Building Code Violations
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Permit Requirements Most construction work in NYC requires permits from the Department of Buildings (DOB). Work without permits violates the Building Code.
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Licensed Professionals Certain work requires a licensed architect or engineer to file plans. Electrical work requires licensed electricians. Plumbing requires licensed plumbers.
DOB Violations Unpermitted work can result in violations, stop-work orders, and fines. The homeowner (not contractor) is often named on violations.
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Negligence Per Se Violation of Building Code may establish negligence as a matter of law, eliminating the need to prove the contractor failed to meet the standard of care.
How to Search DOB Records

NYC Department of Buildings maintains public records of permits, violations, and complaints. Search at:

  • Buildings Information System (BIS): a836-acris.nyc.gov/bblsearch/
  • DOB NOW: nyc.gov/dobnow - For newer filings
  • Search by address to find all permits filed, open violations, complaints, and licensed professionals associated with the property
Evidence Gathering for Construction Defect Claims

Thorough documentation is essential for construction defect claims. Contractors will dispute the extent of defects, argue you approved the work, or blame other parties. Your evidence must clearly establish what was promised, what was delivered, and the cost to fix it.

Contract Documentation
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Written Contract The original contract showing scope of work, specifications, timeline, and price. Include all pages and attachments.
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Change Orders All written change orders modifying the original scope, price, or timeline. Note any verbal changes you discussed.
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Payment Records Canceled checks, bank statements, credit card receipts, wire confirmations showing all payments made.
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Communications All emails, texts, and letters with the contractor. Include communications where contractor acknowledged problems or promised repairs.
Defect Documentation
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Photographs and Video Comprehensive documentation of all defects. Take photos from multiple angles, include context shots, and date/timestamp everything.
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Expert Inspection Report Hire a licensed engineer, architect, or home inspector to document defects and their causes. Expert reports carry significant weight.
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Repair Estimates Get at least 2-3 written estimates from licensed contractors to repair the defective work. These establish your damages.
Code Violations Search NYC DOB records for any violations, complaints, or stop-work orders at your property.
Contractor Information
Information Where to Find It Why It Matters
NYC HIC License Status NYC DCWP License Search Unlicensed work voids contract; contractor cannot sue for payment
Business Entity Status NY Dept of State Corporation Search Verify legal entity, identify owners, check for dissolution
Insurance Certificates Request from contractor General liability and workers comp coverage
Prior Complaints NYC DCWP, BBB, Yelp, Google Pattern of similar issues with other customers
Prior Lawsuits NYS Unified Court System eCourts History of construction defect litigation
Evidence Preservation Demand

If you anticipate litigation, send a written preservation demand to the contractor requiring them to preserve:

  • All communications with you and subcontractors
  • Invoices from material suppliers
  • Subcontractor agreements
  • Permits and inspection records
  • Photos taken during construction
  • Time records and project logs

Destruction of evidence after receiving this demand may result in spoliation sanctions.

Damages in New York Construction Defect Cases

New York allows recovery of multiple categories of damages for construction defects. The measure of damages depends on whether the defect is repairable and the nature of your claim.

Cost of Repair

The primary measure of damages is the reasonable cost to repair the defective work to the standard specified in the contract or required by code. This includes:

  • Labor costs for remedial work
  • Materials for repairs
  • Demolition of defective work
  • Permits and inspections
  • Professional fees (engineering, architecture)
Diminution in Value

If repair is impossible or economically impractical, you may recover the reduction in your property's fair market value caused by the defects. This requires appraisal evidence comparing:

  • Value if work had been done properly
  • Actual value with defective work
Consequential Damages
  • Temporary housing: If defects make home uninhabitable during repairs
  • Storage costs: Moving and storing belongings during repairs
  • Damaged property: Personal belongings damaged by defects (e.g., water damage to furniture)
  • Lost rental income: If you planned to rent the property
  • Additional utility costs: From inefficient HVAC or insulation failures
Special Damages Under GBL Section 349
Consumer Protection Recovery

If you establish a claim under General Business Law Section 349:

  • Actual damages: All out-of-pocket losses
  • Reasonable attorney fees: Recoverable even if you win a modest amount
  • Treble damages: Up to three times actual damages, capped at $1,000, if the violation was willful or knowing

The attorney fee provision makes Section 349 claims viable even for smaller defect cases.

Sample Damages Calculation
Damage Category Description Amount
Original contract price (bathroom renovation) What you paid for defective work $45,000
Demolition of defective work Cost to remove improper tile, fixtures, waterproofing $8,000
Proper renovation by new contractor Complete rebuild to code and specifications $58,000
Water damage repairs Drywall, flooring, mold remediation from leaks $12,000
Temporary housing (4 weeks) Rental during repairs $3,500
Engineering report Expert documentation of defects $2,500
Total Damages $129,000
Mitigation Duty

You have a duty to mitigate (minimize) damages. This means:

  • Taking reasonable steps to prevent further damage (e.g., covering a leaking roof)
  • Not allowing defects to worsen when you could prevent it
  • Getting competitive estimates rather than paying unreasonable repair prices

Document all mitigation efforts. You can recover reasonable mitigation costs as part of your damages.

New York Construction Defect Demand Letter Templates

Use these professionally drafted templates as starting points for your demand letters. Customize with your specific facts, defects, and damages.

Construction Defect Demand Letter (General)
[Your Name] [Your Address] [City, State ZIP] [Email] [Phone] [Date] [Contractor Name] [Contractor Business Name] [Contractor Address] Via Certified Mail, Return Receipt Requested RE: DEMAND FOR REPAIR OF CONSTRUCTION DEFECTS Property: [Your Address] Contract Date: [Date] [NYC HIC License #: [Number] - if applicable] Dear [Contractor Name]: I write regarding the seriously defective construction work you performed at my property located at [Address], New York pursuant to our contract dated [Date]. This letter constitutes formal notice of defects and demand for cure. CONTRACT AND PERFORMANCE On [Date], we entered into a written contract for [describe scope - e.g., "renovation of the master bathroom, including new tile, fixtures, plumbing, and waterproofing"]. The contract price was $[Amount], of which I have paid $[Amount paid]. The work was represented as completed on [Date]. However, I have discovered numerous serious defects in the work that violate our contract specifications, applicable building codes, and industry standards for workmanlike performance. SPECIFIC DEFECTS The following defects have been identified: 1. [Describe defect #1 in detail - e.g., "Water intrusion through the shower surround. Within two weeks of completion, water began leaking through the ceiling of the room below the bathroom. Investigation revealed improper waterproofing membrane installation and failure to properly seal tile joints."] 2. [Describe defect #2 - e.g., "Uneven tile installation. Floor tiles are visibly uneven with lippage exceeding industry standards (ANSI A108.02), creating a tripping hazard and aesthetic defect."] 3. [Describe defect #3 - e.g., "Plumbing code violations. The drain trap is improperly configured, creating potential for sewer gas entry. This violates NYC Plumbing Code Section [X]."] [Continue for all defects] These defects have been documented by [describe documentation - licensed engineer, home inspector, etc.] in a report dated [Date], a copy of which is enclosed. [If unpermitted work]: Furthermore, this work was performed without required NYC Department of Buildings permits in violation of the NYC Building Code. No permit was filed for [describe work requiring permit]. This unpermitted work exposes me to DOB violations and fines, and must be properly permitted as part of any repair. [If unlicensed - NYC only]: Additionally, my records indicate you [performed this work without a valid NYC Home Improvement Contractor license / your HIC license was suspended at the time of the work] in violation of NYC Admin Code Section 20-386. Under New York law, you cannot enforce a contract for unlicensed home improvement work, and you are liable for all damages I have suffered. LIABILITY UNDER NEW YORK LAW Your work breaches our contract and constitutes negligence under New York law. You had a duty to perform this work in a workmanlike manner consistent with the contract specifications, applicable building codes, and industry standards. You breached that duty. [If GBL 349 applies]: Additionally, your [describe deceptive conduct - e.g., "representation that you held all required licenses and would obtain necessary permits, when in fact you did not"] constitutes a deceptive business practice in violation of New York General Business Law Section 349. DAMAGES I have incurred the following damages: - Cost to repair defects (per estimates): $[Amount] - Damage to property from leaks: $[Amount] - Engineering/inspection costs: $[Amount] - [Other consequential damages]: $[Amount] TOTAL DAMAGES: $[Amount] DEMAND Pursuant to our contract and New York law, I demand that you: OPTION 1 - REPAIR: Complete all necessary repairs within 30 days using licensed subcontractors, at your expense, with all work subject to my inspection and approval, and obtain all required permits; OR OPTION 2 - PAYMENT: Pay the total damages of $[Amount] within 15 days so I may hire a competent contractor to properly complete the work. If I do not receive a satisfactory response by [Date - 15 days], I will: - File a complaint with NYC Department of Consumer and Worker Protection - Report unpermitted work to NYC Department of Buildings - Initiate legal action in [Supreme Court / Small Claims Court] seeking all damages plus attorney fees under GBL Section 349 - Report potential Lien Law violations to appropriate authorities The 6-year statute of limitations for contract claims (CPLR 213) and 3-year limitation for negligence claims (CPLR 214) preserve my right to bring legal action. This letter is written without prejudice to any additional claims or remedies I may have. Sincerely, [Your Signature] [Your Printed Name] Enclosures: - Copy of contract - Photos of defects - Engineering/inspection report - Repair estimates
Demand to Unlicensed NYC Contractor
[Date] [Contractor Name/Business] [Address] Via Certified Mail, Return Receipt Requested RE: DEMAND FOR REFUND - UNLICENSED HOME IMPROVEMENT WORK Property: [Address] Work Performed: [Date range] Dear [Contractor]: I recently discovered that you performed home improvement work at my property without a valid New York City Home Improvement Contractor license as required by NYC Admin Code Section 20-386. I hired you on [Date] to perform [describe work] for a contract price of $[Amount]. I paid you a total of $[Amount paid]. A search of the NYC Department of Consumer and Worker Protection license database reveals [no license on file in your name or business name / that your license number [X] was suspended on [Date] / that the license number you provided does not exist]. LEGAL CONSEQUENCES OF UNLICENSED WORK Under New York law, performing home improvement work in NYC without a valid HIC license has serious consequences: 1. UNENFORCEABLE CONTRACT: Contracts for unlicensed home improvement work are void and unenforceable. You cannot sue to collect any unpaid balance. 2. HOMEOWNER REMEDIES: I may recover all amounts paid for work performed by an unlicensed contractor, regardless of whether the work was satisfactory. 3. CRIMINAL PENALTIES: Operating as an unlicensed home improvement contractor is a misdemeanor under NYC Admin Code Section 20-393, punishable by fines up to $5,000 and imprisonment up to 6 months. 4. CIVIL PENALTIES: DCWP may impose civil penalties of up to $500 per violation. DEMAND I demand immediate refund of the $[Amount] I paid you for this unlicensed work. If I do not receive payment within 15 days, I will: - File a complaint with NYC DCWP for unlicensed contracting - Report this matter to the Manhattan District Attorney's office - File a civil action in [Supreme Court / Civil Court] for the full amount paid plus attorney fees Please make your check payable to [Your Name] and mail to the address above. Sincerely, [Your Name] [Contact Information]
Demand Citing GBL Section 349
[Date] [Contractor Name] [Address] Via Certified Mail RE: DEMAND UNDER N.Y. GEN. BUS. LAW SECTION 349 Project: [Address] Dear [Contractor]: I write to demand compensation for your deceptive business practices in connection with the construction work at my property. DECEPTIVE CONDUCT Prior to signing our contract, you represented that: - [Describe false representation #1 - e.g., "You were fully licensed and insured to perform this work"] - [Describe false representation #2 - e.g., "You would obtain all necessary permits from NYC DOB"] - [Describe false representation #3 - e.g., "The work would be completed within 6 weeks"] These representations were false. In fact: - [Describe truth - e.g., "You were not licensed and no permits were obtained"] - [Describe truth] I relied on these representations in deciding to hire you and in paying the contract price of $[Amount]. GBL SECTION 349 CLAIM Your conduct constitutes deceptive acts and practices in violation of New York General Business Law Section 349. Under this statute, I am entitled to recover: 1. Actual damages caused by your deceptive practices 2. Reasonable attorney fees 3. Treble damages up to $1,000 if your conduct was willful DEMAND I demand payment of $[Amount] representing: - Actual damages: $[Amount] - Statutory damages (treble): $1,000 - [If attorney involved: Estimated attorney fees to date: $[Amount]] If this matter is not resolved within 20 days, I will file a civil action under GBL Section 349. The attorney fee provision of this statute makes litigation economically viable even for relatively modest claims. Govern yourself accordingly. [Your Name]
Attorney Services for New York Construction Defect Claims

Construction defect claims involve complex technical issues, multiple legal theories, and often multiple parties (general contractor, subcontractors, architects, engineers). An experienced attorney can maximize your recovery and navigate the complexity.

Fee Options
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Demand Letter Only
$450
Flat fee for professionally drafted demand letter with New York legal citations, evidence checklist, and 30-day negotiation window
Hourly Consultation
$240/hr
For case evaluation, strategy sessions, document review, or limited scope representation
Contingency Fee
33-40%
No fee unless you recover. 33% if settled pre-suit, 40% if litigation required. Available for larger claims ($50,000+).
What I Handle in Construction Defect Cases
  • License verification: Checking NYC HIC license status, insurance coverage, and corporate records
  • Expert coordination: Working with engineers, architects, and construction experts to document defects
  • DOB research: Searching permit history, violations, and complaints at the property
  • Multi-party claims: Pursuing general contractor, subcontractors, and design professionals
  • GBL 349 claims: Establishing deceptive practices to recover attorney fees
  • Lien defense: Defending against mechanic's liens filed by unpaid subcontractors
  • Litigation: Filing suit in New York Supreme Court or Civil Court
Dealing with a Defective Contractor in New York?

Don't let a contractor get away with shoddy work. I can help you recover the cost of repairs, hold contractors accountable, and protect your home.

Schedule Free Consultation
Frequently Asked Questions

Breach of contract: 6 years from the breach under CPLR Section 213.

Negligence: 3 years from when damage occurred under CPLR Section 214.

Statute of repose: CPLR Section 214-d limits claims to 10 years from substantial completion.

For latent defects, the discovery rule may apply, but the 10-year repose period is an absolute outer limit.

New York State does not have statewide contractor licensing. However:

  • NYC: Requires Home Improvement Contractor (HIC) licenses under NYC Admin Code Section 20-386
  • Westchester, Nassau, Suffolk: Have their own licensing requirements
  • Specialty trades: Electricians and plumbers require state or local licenses statewide

Working without required local licenses may void the contract and expose the contractor to penalties.

The New York Lien Law governs mechanic's liens, payment obligations, and trust fund requirements:

  • Article 2: Governs filing of mechanic's liens against property
  • Article 3-A: Requires contractors to hold payments in trust for subcontractors and suppliers
  • Section 79-a: Makes diversion of trust funds a criminal offense (larceny)

Understanding lien law is crucial whether you are pursuing or defending against a contractor claim.

Yes, if the contractor engaged in deceptive practices. Examples include:

  • False claims about licensing or insurance
  • Misrepresenting material quality
  • Claiming permits were obtained when they were not
  • Bait-and-switch on pricing

Section 349 allows recovery of actual damages plus attorney fees, making smaller claims economically viable.

Most construction work in NYC requires permits from the Department of Buildings (DOB):

  • Structural alterations require DOB permits
  • Electrical and plumbing work requires licensed professionals and permits
  • Work without permits violates NYC Building Code
  • Unpermitted work can result in violations and fines to the homeowner

If your contractor failed to obtain required permits, this strengthens your defect claim.

New York allows recovery of:

  • Cost of repair: Reasonable cost to fix the defective work
  • Diminution in value: If repair is impractical
  • Consequential damages: Temporary housing, storage, damaged belongings
  • Attorney fees: Under GBL Section 349 or if provided by contract

For egregious misconduct or fraud, punitive damages may also be available.