Pet Grooming Boarding Negligence Demand Letters

Copy to Clipboard[Your Name] [Address] [Email/Phone] [Date] [Groomer Name / Grooming Business] [Address] Re: Negligent Grooming Injury – [Pet Name] – Demand for Compensation Dear [Groomer]: I am writing regarding the serious injuries my dog, [Pet Name], sustained while in your care on [Date] due to your negligent grooming practices. FACTS: I brought [Pet Name], my [age]-year-old [breed], to your grooming salon on [Date] for [service: grooming, bath, nail trim]. [Pet Name] was healthy with no skin conditions or injuries when I dropped [him/her] off at [time]. When I picked [Pet Name] up at [time], I immediately noticed [describe: severe burns on belly and groin area, deep lacerations on ears, bleeding from paws, etc.]. I asked your staff what happened. [Your employee] stated [quote what they said or “provided no explanation”]. I immediately took [Pet Name] to [Vet Clinic]. Dr. [Vet Name] diagnosed [Pet Name] with: • [Clipper burn covering X square inches of belly/groin] • [Second-degree burns requiring medical treatment] • [Lacerations requiring sutures] • [Other injuries] Dr. [Vet] stated these injuries were caused by [improper grooming technique / excessive heat from clippers / leaving dog under dryer too long / using wrong blade]. NEGLIGENCE: Your grooming practices fell far below the standard of care: 1. IMPROPER TECHNIQUE / EQUIPMENT: [Clipper burns result from dull blades, excessive pressure, or running clippers too long in one area. Properly trained groomers prevent this by using sharp blades, appropriate blade lengths for sensitive areas, and proper technique.] 2. FAILURE TO SUPERVISE: [If applicable: You left [Pet Name] unattended under heated dryer, which caused burns. Industry standard requires constant monitoring of dogs under dryers.] 3. FAILURE TO STOP WHEN INJURY OCCURRED: [These injuries didn’t happen instantaneously – your groomer should have noticed [Pet Name] was being harmed and stopped immediately.] BAILMENT BREACH: I entrusted [Pet Name] to your care as a professional groomer. You had a duty to return [him/her] in substantially the same condition. You breached this duty. DAMAGES: Emergency veterinary treatment: • Emergency exam: $[amount] • Treatment (wound care, antibiotics, pain meds): $[amount] • Follow-up visits: $[amount] • Medications: $[amount] • [If applicable: Permanent scarring requiring ongoing care]: $[amount] TOTAL VET BILLS: $[amount] Grooming fee refund: $[amount] Pain and suffering to [Pet Name]: [Pet Name] was in severe pain for weeks, couldn’t walk comfortably, and suffered unnecessarily due to your negligence. TOTAL DEMAND: $[amount] LIABILITY WAIVER DOES NOT APPLY: Your liability waiver does not protect you from gross negligence. Burning a dog severely enough to require veterinary treatment is not an “inherent risk” of grooming – it’s the result of careless, substandard work. INSURANCE: I understand grooming businesses typically carry liability insurance. I demand you: 1. Tender this claim to your liability insurance carrier immediately 2. Provide me with insurer’s name and contact within 7 days DEADLINE: Respond within 14 days with settlement offer or insurance information. If no response: 1. I will file complaint with [State Board of Pet Groomers / Local Business License Authority] 2. I will file lawsuit for negligence, bailment breach, and gross negligence 3. I will post detailed reviews on Google, Yelp, and social media warning other pet owners 4. I will report to local TV consumer protection reporters [Pet Name] is a member of my family. Your negligence caused serious, preventable harm. Make this right. Sincerely, [Your Signature] [Your Name] Enclosures: • Vet records documenting injuries • Photos of [Pet Name]’s injuries • Itemized vet bills

Copy to Clipboard[Your Name] [Address] [Email/Phone] [Date] [Boarding Facility Name] [Address] Attn: Owner/Manager Re: Negligent Supervision – Dog Attack on [Pet Name] – Demand for Damages Dear [Facility]: I am writing regarding the serious injuries my dog, [Pet Name], sustained on [Date] while boarded at your facility due to your negligent supervision and failure to follow basic safety protocols. BACKGROUND: I boarded [Pet Name], my [age]-year-old [breed], at your facility from [start date] to [end date]. When I dropped [Pet Name] off, I completed intake forms noting [his/her] temperament as [friendly/gentle/non-aggressive] with no history of aggression. THE ATTACK: On [Date] at approximately [time], your staff called to inform me [Pet Name] had been “involved in an altercation” with another dog and was injured. When I arrived, [Pet Name] had: • [Multiple bite wounds on face, neck, and body] • [Lacerations requiring X stitches] • [Puncture wounds] • [Trauma from being attacked] I rushed [Pet Name] to [Emergency Vet], where treatment cost $[amount]. YOUR NEGLIGENCE: This attack was entirely preventable. Your facility failed basic safety protocols: 1. IMPROPER PLAY GROUP MANAGEMENT: According to your own admission, [Pet Name] (a [X-pound breed]) was placed in a play group with [describe: much larger dogs, dogs with known aggression issues, too many dogs for space]. Industry standards require grouping dogs by size, temperament, and energy level. You violated this. 2. INADEQUATE SUPERVISION: Your staff-to-dog ratio at time of attack was [X staff for Y dogs]. [State regulations / Industry standards] require [proper ratio]. If properly supervised, staff would have intervened BEFORE attack escalated to serious injury. 3. FAILURE TO SEPARATE AGGRESSIVE DOG: [If applicable: I have since learned the attacking dog had bitten other dogs at your facility previously. You failed to separate this dangerous animal from the general population.] 4. [If applicable: VIOLATION OF STATE KENNEL LAWS]: [Your facility violated [State] kennel licensing statute Section X requiring [specific requirement like minimum supervision, enclosure standards, etc.]] FACILITY’S INCIDENT REPORT: Your own incident report states [quote from report if obtained]. This confirms your staff knew or should have known the situation was dangerous. DAMAGES: Emergency veterinary care: $[amount] • Emergency exam and treatment: $[amount] • Sutures (X stitches): $[amount] • Hospitalization: $[amount] • Antibiotics and pain medications: $[amount] • Follow-up appointments: $[amount] Boarding fees: $[amount] [REFUND DEMANDED] [If applicable: Permanent scarring, ongoing behavioral issues from trauma]: $[amount] [If applicable: Lost work time caring for injured pet]: $[amount] TOTAL DEMAND: $[amount] YOUR LIABILITY WAIVER IS INVALID: Your boarding contract’s assumption of risk clause only covers inherent risks of dog play, NOT preventable injuries from your gross negligence: • Putting incompatible dogs together • Inadequate supervision • Failing to remove aggressive dog with bite history • Violating state kennel safety laws Courts do not enforce waivers for gross negligence or statutory violations. INSURANCE & DEADLINE: Immediately: 1. Tender claim to your liability insurance carrier (“care, custody & control” or kennel liability policy) 2. Provide insurer information within 7 days Within 14 days: 3. Settlement offer or insurance acknowledgment CONSEQUENCES OF NON-RESPONSE: If no response within 14 days: 1. Lawsuit for: • Negligence • Negligence per se (violation of kennel statutes) • Breach of bailment • All economic and non-economic damages • Punitive damages for gross negligence 2. Complaint to [State Dept of Agriculture / Local Animal Control / Kennel Licensing Authority] seeking investigation and possible license suspension 3. Public disclosure of incident on social media and review sites 4. Report to local news consumer protection investigative teams [Pet Name] came to your facility healthy and left traumatized and injured. This should never have happened. Your insurance should compensate my family for this preventable attack. Respond within 7 days. Sincerely, [Your Signature] [Your Name] Enclosures: • Emergency vet records • Photos of [Pet Name]’s injuries • Your facility’s incident report (if provided) • Itemized bills

Copy to Clipboard[Your Name] [Address] [Email/Phone] [Date] [Doggy Daycare Name] [Address] Re: Heatstroke Injury – [Pet Name] – Demand for Payment of Medical Bills Dear [Daycare]: On [Date], [Pet Name] suffered heatstroke while in your care due to your negligent failure to provide adequate water, shade, and supervision in hot weather. INCIDENT: [Pet Name], my [age]-year-old [breed], attended daycare on [Date]. When I picked [him/her] up at [time], [he/she] was [panting excessively, lethargic, stumbling, unresponsive]. Your staff stated [Pet Name] had been playing outside for [X hours] in [temperature] degree heat. They admitted [Pet Name] had “seemed tired” but they “thought [he/she] was just resting.” I immediately drove to [Emergency Vet]. Dr. [Name] diagnosed HEATSTROKE with body temperature of [temp] degrees (normal is 101-102.5°F). [Pet Name] required emergency cooling, IV fluids, and hospitalization for [X days]. Dr. [Name] stated heatstroke is preventable with proper supervision: ensuring dogs have constant access to water and shade, bringing them inside when showing signs of overheating, and limiting outdoor time in extreme heat. NEGLIGENCE: 1. No adequate shade in play area (photos show minimal tree cover) 2. No visible water bowls in outdoor yard (or water ran out and wasn’t refilled) 3. Staff failed to recognize clear signs of overheating 4. Left dogs outside too long in extreme heat without rotating indoor This is GROSS negligence – heatstroke can be fatal. [Pet Name] could have died. DAMAGES: • Emergency treatment: $[amount] • Hospitalization: $[amount] • Medications: $[amount] • Follow-up care: $[amount] • Daycare fee refund: $[amount] TOTAL: $[amount] DEMAND: Pay $[amount] within 14 days or I will file lawsuit and complaint with authorities. Sincerely, [Your Name]