Trade Dress Protection — utility vs design patent strategy

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

Has anyone dealt with something like this? I'm not sure what my options are.

utility vs design patent strategy. I've been dealing with this for about 5 months now and teh situation isn't improving.

I have already done some research online but did not get a clear answer.

What's the typical outcome in situations like this?