Domain Name Dispute | utility vs design patent strategy

I publish illustrative scenarios prepared by my practice. All participants and conversations are fictional. The fictional posts are not posts by real users, accounts of client experiences, or reports of actual results.
Illustrative scenario prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

I've been trying to resolve this on my own but I'm stuck.

utility vs design patent strategy. I've been dealing with this for about 4 months now and the situation isn't improving.

I have already tried to resolve this directly but got conflicting advice.

What's the typical outcome in situations like this?

Illustrative response

Ok so for anyone dealing with a company that's ignoring your complaints: file a BBB complaint AND a complaint with your state's consumer protection agency. Companies often respond to BBB complaints because it affects their rating. It's not a legal action, but it creates pressure.