credit report has wrong account on it — disputes keep getting "verified"

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Illustrative scenario and Terms.Law commentary prepared by my practice.
For informational purposes only. This is not legal advice. Laws vary by jurisdiction. Consult a qualified attorney for advice specific to your situation.
Hypothetical question

credit report has a charged-off credit card from a bank i never had. disputed 3 times with experian — each time they come back as "verified." but i never opened that account. how do i actually get this removed?

Illustrative response

FCRA violation if they're not actually investigating. file a CFPB complaint AND a state AG complaint. include all your prior dispute correspondence. attaches consequences.

also send a "method of verification" demand letter — under FCRA they have to tell you HOW they verified. usually they can't, which forces deletion.

Illustrative response

also file a police report for identity theft AND get a IdentityTheftReport.gov filing. those make removal easier and create a paper trail.

Terms.Law commentary

FCRA gives you a private right of action against credit bureaus for failure to conduct a reasonable reinvestigation. Statutory damages of $100-1,000 per violation plus attorneys' fees.

Sequence: (1) Method of verification request under FCRA, (2) CFPB and state AG complaints with the verification responses (or lack thereof), (3) FTC identity theft report if it's an unauthorized account, (4) demand letter on attorney letterhead citing FCRA violations. Informational only.