Zola Terms of Service

Item: Zola
Rating: 62
Author: Terms.Law Editorial Team

Last updated: December 2024 | Reviewed: February 2026

Modern wedding registry platform with relatively consumer-friendly terms, particularly for registry items and returns.

Grade B

Bottom Line: Zola offers better-than-average terms for a wedding platform, particularly for registry services. Their return policies are clear, and they provide some buyer protection for products sold directly through Zola. However, vendor marketplace terms still favor the platform, and arbitration is mandatory for disputes.

Category Scores

Registry Terms 78/100

Return Policy 75/100

Vendor Marketplace 48/100

Dispute Resolution 55/100

Cash Fund Terms 65/100

Positives

✓ Clear Registry Returns

                    Zola offers a generous 180-day return window for most registry items, with store credit available even after that period. This provides good protection against duplicate or unwanted gifts.

✓ Price Match Guarantee

                    If an item from your registry drops in price, Zola will honor the lower price. This provides peace of mind for guests worried about overpaying.

✓ Transparent Cash Funds

                    Cash fund fees are clearly disclosed upfront. Couples can choose to absorb the fee or pass it to guests, with the choice shown transparently.

Concerns

⚠ Vendor Marketplace Limitations

Like other platforms, Zola doesn't guarantee vendor quality or performance. Vendor agreements are between you and the vendor, with Zola acting only as a connector.

⚠ Mandatory Arbitration

Despite better consumer terms overall, Zola still requires arbitration for disputes and includes a class action waiver.

"Any dispute arising from these terms will be resolved through binding arbitration, not in court."

⚠ Cash Fund Processing Time

Cash fund withdrawals can take 3-5 business days to process, and there may be delays around high-volume wedding seasons.

Comparison: Wedding Registry Platforms

Feature	Zola	The Knot	Amazon
Return Window	180 days	90 days	180 days
Price Match	Yes	No	No
Cash Fund Fees	2.9%	2.5%	N/A
Completion Discount	20%	15%	15%
Universal Registry	Yes	Yes	Yes

Recommendation

For Couples: Zola is one of the better wedding registry options from a terms perspective. The generous return window and completion discount are genuine consumer benefits.

For Vendors: If you're a vendor on Zola, understand that the platform controls the customer relationship and can change terms. Maintain direct communication channels with couples as backup.