The Knot Terms of Service

Item: The Knot
Rating: 45
Author: Terms.Law Editorial Team

Last updated: November 2024 | Reviewed: February 2026

The largest wedding planning platform with terms that heavily favor the platform over couples and vendors.

Grade C

Bottom Line: The Knot functions as a marketplace connecting couples with vendors, but its terms make clear the platform takes no responsibility for vendor quality, performance, or disputes. Mandatory arbitration limits your legal options, and the platform's liability disclaimers are extensive. If a vendor found through The Knot fails to deliver, you'll likely be on your own.

Category Scores

Vendor Dispute Resolution 32/100

Cancellation Policies 52/100

Platform Liability 38/100

Arbitration Terms 35/100

Registry Terms 65/100

Key Findings

⚠ No Vendor Vetting or Guarantee

The Knot explicitly disclaims any responsibility for vendor quality. They don't verify credentials, insurance, or performance history. Vendors are not employees or agents of The Knot.

"We do not endorse, warrant or guarantee the services of any vendor. The Knot is not responsible for the quality, safety, or legality of vendor services."

⚠ Mandatory Arbitration

You waive your right to sue The Knot in court or participate in class actions. All disputes must go through binding arbitration, which typically favors businesses.

"You agree that any dispute will be resolved by binding arbitration... You waive any right to participate in class actions."

⚠ Limited Platform Liability

Even if you suffer significant losses due to vendor failure or platform issues, The Knot's liability is capped at what you paid them directly (which is often nothing for free planning tools).

"In no event shall The Knot's total liability exceed the amounts actually paid by you to The Knot in the twelve months preceding the claim."

⚠ Vendor Contracts Are Separate

Any agreement you make with a vendor is between you and that vendor. The Knot has no obligation to mediate disputes or help if a vendor doesn't perform.

Comparison: Wedding Planning Platforms

Feature	The Knot	Zola	WeddingWire
Vendor Vetting	None	Minimal	None
Dispute Help	None	Limited	None
Arbitration Required	Yes	Yes	Yes
Class Action Waiver	Yes	Yes	Yes
Registry Return Policy	Standard	Good	Standard

Recommendation

For Couples: Use The Knot as a discovery tool, but understand that finding a vendor there provides no protection. Always conduct your own due diligence - check references, verify insurance, and read vendor contracts carefully before signing.

Contract Independently: Consider having a lawyer review significant vendor contracts. The stakes are high for wedding vendors, and The Knot won't help if something goes wrong.