Minted Terms of Service

Item: Minted
Rating: 52
Author: Terms.Law Editorial Team

Last updated: September 2024 | Reviewed: February 2026

Premium invitation and stationery platform with independent artist marketplace. Custom orders have limited cancellation options.

Grade C

Bottom Line: Minted offers high-quality custom stationery but has strict policies on cancellations and returns that reflect the custom nature of their products. Once a custom order enters production, it generally cannot be cancelled or refunded. The quality guarantee is genuine - they'll reprint if there are errors - but change-of-mind returns are very limited.

Category Scores

Quality Guarantee 75/100

Cancellation Policy 35/100

Return Policy 42/100

Artist Terms 62/100

Pricing Transparency 55/100

Positives

✓ Strong Quality Guarantee

                    If your order arrives with printing errors, color issues, or quality problems that are Minted's fault, they will reprint at no charge. This provides genuine protection for custom orders.

✓ Free Sample Program

                    Minted offers free samples of invitation designs so you can see paper quality and colors before committing to a full order. This helps reduce the risk of disappointment.

✓ Artist Commission Model

                    Independent artists earn commissions on their designs. While the revenue share could be better, artists retain rights to their work and can sell elsewhere too.

Concerns

⚠ Very Short Cancellation Window

Once a custom order enters production (often within 1-2 hours of placing the order), it cannot be cancelled. You need to act extremely fast if you spot an error.

"Custom orders cannot be cancelled once production has begun. Production typically begins within 1-2 hours of order placement."

⚠ No Change-of-Mind Returns

Custom stationery cannot be returned because you changed your mind, even if unopened. This is somewhat standard for personalized products but important to understand.

⚠ Customer Error Not Covered

If you make a spelling error in your custom text, approve incorrect details in proofs, or order the wrong quantity, Minted is not responsible. They'll reprint, but you pay full price.

"Errors in customer-provided information, including spelling, names, dates, and quantities, are the customer's responsibility."

⚠ Proofing is Essential

Carefully review all proofs before approving. Once you approve, you've accepted responsibility for the content. Take your time and have multiple people review important details.

Comparison: Wedding Stationery Platforms

Feature	Minted	Zola	Shutterfly
Quality Tier	Premium	Good	Standard
Cancel Window	1-2 hours	24 hours	1 hour
Free Samples	Yes	Yes	Paid
Quality Guarantee	Strong	Standard	Standard
Independent Artists	Yes	No	No

Recommendation

For Couples: Minted's quality justifies the premium pricing, but the strict cancellation policy means you need to be absolutely certain before ordering. Order free samples first, triple-check all proofing details, and don't rush the order process.

Pro Tip: Have someone else (ideally a detail-oriented friend or family member) review your proofs before approving. Fresh eyes catch spelling errors and wrong dates that you might miss after looking at designs repeatedly.