Minted Terms of Service

Last updated: September 2024 | Reviewed: February 2026

Premium invitation and stationery platform with independent artist marketplace. Custom orders have limited cancellation options.

52
Grade C
Bottom Line: Minted offers high-quality custom stationery but has strict policies on cancellations and returns that reflect the custom nature of their products. Once a custom order enters production, it generally cannot be cancelled or refunded. The quality guarantee is genuine - they'll reprint if there are errors - but change-of-mind returns are very limited.

Category Scores

Quality Guarantee 75/100
Cancellation Policy 35/100
Return Policy 42/100
Artist Terms 62/100
Pricing Transparency 55/100

Positives

✓ Strong Quality Guarantee
If your order arrives with printing errors, color issues, or quality problems that are Minted's fault, they will reprint at no charge. This provides genuine protection for custom orders.
✓ Free Sample Program
Minted offers free samples of invitation designs so you can see paper quality and colors before committing to a full order. This helps reduce the risk of disappointment.
✓ Artist Commission Model
Independent artists earn commissions on their designs. While the revenue share could be better, artists retain rights to their work and can sell elsewhere too.

Concerns

⚠ Very Short Cancellation Window
Once a custom order enters production (often within 1-2 hours of placing the order), it cannot be cancelled. You need to act extremely fast if you spot an error.
"Custom orders cannot be cancelled once production has begun. Production typically begins within 1-2 hours of order placement."
⚠ No Change-of-Mind Returns
Custom stationery cannot be returned because you changed your mind, even if unopened. This is somewhat standard for personalized products but important to understand.
⚠ Customer Error Not Covered
If you make a spelling error in your custom text, approve incorrect details in proofs, or order the wrong quantity, Minted is not responsible. They'll reprint, but you pay full price.
"Errors in customer-provided information, including spelling, names, dates, and quantities, are the customer's responsibility."
⚠ Proofing is Essential
Carefully review all proofs before approving. Once you approve, you've accepted responsibility for the content. Take your time and have multiple people review important details.

Comparison: Wedding Stationery Platforms

FeatureMintedZolaShutterfly
Quality TierPremiumGoodStandard
Cancel Window1-2 hours24 hours1 hour
Free SamplesYesYesPaid
Quality GuaranteeStrongStandardStandard
Independent ArtistsYesNoNo

Recommendation

For Couples: Minted's quality justifies the premium pricing, but the strict cancellation policy means you need to be absolutely certain before ordering. Order free samples first, triple-check all proofing details, and don't rush the order process.

Pro Tip: Have someone else (ideally a detail-oriented friend or family member) review your proofs before approving. Fresh eyes catch spelling errors and wrong dates that you might miss after looking at designs repeatedly.