VRBO Terms of Service Review

"VRBO's biggest weakness is the inconsistency of guest protection. By allowing owners to set their own cancellation policies, you might find a property with generous terms next to one that's completely non-refundable for similar prices.

The Expedia Group ownership creates both advantages and disadvantages. On one hand, you're dealing with a large company with customer service resources. On the other hand, your data flows across their entire ecosystem, and disputes can feel bureaucratic.

My recommendation: Always read the specific cancellation policy before booking—don't assume standard terms apply. For expensive bookings, consider trip cancellation insurance since owner policies may not cover medical emergencies or other unexpected events."