Score Breakdown by Category

How Expedia's terms rate across my evaluation categories.

🔒 Cancellation & Refunds (30%) 28/100

💰 Fee Transparency (25%) 32/100

⚖ Dispute Resolution (20%) 40/100

🛡 Liability Protection (15%) 42/100

📝 Terms Clarity (10%) 35/100

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⚠ Key Clauses to Watch

These provisions require careful attention for Expedia users.

Bundle Pricing Opacity

High Risk

Expedia's bundled deals (flight + hotel) show one low price but don't disclose individual component costs. If you need to cancel just the hotel, you may lose the entire "discount" or face penalties based on opaque pricing.

"Package discounts are calculated on the combined booking. Cancellation of individual components may affect pricing and refund amounts." Expedia Package Terms

Flight Change Fees Stack

High Risk

Changing flights through Expedia often means paying both the airline's change fee AND Expedia's processing fee. Combined fees can exceed the original ticket price, making it cheaper to rebook.

"Airline change fees apply in addition to our service fee. Fare differences may also apply to your new itinerary." Expedia Flight Change Policy

Third-Party Booking Complications

High Risk

Airlines and hotels may have limited access to Expedia bookings. If you need to make changes at the airport or hotel, they may not be able to help and will direct you back to Expedia's customer service.

"Changes and cancellations must be made through Expedia. Travel providers may not be able to modify bookings made through our platform directly." Expedia Terms and Conditions

Non-Refundable Defaults

High Risk

Many Expedia search results default to non-refundable options to show lower prices. The refundable option may be several clicks away and significantly more expensive.

"Non-refundable rates offer the best prices but cannot be changed or cancelled. Refundable options may be available at a higher rate." Expedia Booking Information

Loyalty Points Clawback

Medium Risk

Expedia Rewards points earned on a booking may be deducted if you cancel, even for refundable bookings. Points may also expire if not used within the program terms.

"Points earned on cancelled bookings may be removed from your account. Unused points expire 18 months after your last qualifying activity." Expedia Rewards Terms

Price Match Limitations

Medium Risk

Expedia's price match guarantee has numerous exclusions including different room types, different cancellation policies, and promotional rates. Getting a match approved can be challenging.

"Price match excludes promotional rates, package deals, loyalty rates, and bookings with different terms or cancellation policies." Expedia Price Guarantee Terms

Analysis

"Expedia receives our lowest score in the travel category for good reason. Their bundle pricing model systematically obscures costs, making it nearly impossible to understand what you're paying for each component.

The third-party booking complications are particularly frustrating. When your flight is delayed or cancelled, you're stuck calling Expedia's customer service while other passengers resolve issues directly at the gate. I've seen clients miss connections because they couldn't get changes processed in time.

My recommendation: Avoid Expedia bundles unless you're absolutely certain about your travel plans. For flights, consider booking directly with airlines even if slightly more expensive—the flexibility and direct support is worth it. If you do use Expedia, always pay extra for refundable options if there's any uncertainty about your trip."

Expedia Terms of Service Review

Score Breakdown by Category

Compare With Other Platforms

✈ Expedia Problem?

⚠ Key Clauses to Watch

Bundle Pricing Opacity

Flight Change Fees Stack

Third-Party Booking Complications

Non-Refundable Defaults

Loyalty Points Clawback

Price Match Limitations

Analysis

Schedule a Consultation

Expedia Terms of Service Review

Score Breakdown by Category

Compare With Other Platforms

✈ Expedia Problem?

Related Resources

⚠ Key Clauses to Watch

Bundle Pricing Opacity

Flight Change Fees Stack

Third-Party Booking Complications

Non-Refundable Defaults

Loyalty Points Clawback

Price Match Limitations

Analysis

Schedule a Consultation