Non-refundable nightmares and hidden fees await. Travel platforms have some of the most complex cancellation policies and host/guest dispute procedures. I analyze the terms that could leave you stranded.
Side-by-side comparison of consumer fairness scores across major travel platforms.
| Platform | Score | Grade | Key Gotcha | |
|---|---|---|---|---|
|
V
VRBO
Best in Category
|
65 | B- | Service fees on both sides | View Review → |
|
E
Expedia
|
58 | C+ | Bundle pricing traps, change fees | View Review → |
|
B
Booking.com
|
52 | C | "Free cancellation" fine print | View Review → |
|
A
Airbnb
Lowest in Category
|
45 | C- | Host cancellation protection gaps | View Review → |
Every platform has different cancellation windows and refund percentages. "Free cancellation" often has hidden deadlines and exceptions that can cost you the full booking.
Service fees, cleaning fees, and resort fees often aren't shown until checkout. Total prices can be 20-40% higher than initially displayed.
When things go wrong between hosts and guests, platforms have significant discretion in disputes. Their decisions are typically final with limited appeal options.
Natural disasters, pandemics, and travel advisories may not qualify for refunds depending on the specific terms. Coverage varies significantly by platform and booking type.
Click through for complete analysis of each platform's terms.
Denied a refund, dealing with a canceled reservation, or facing unexpected fees? I can help you understand your rights and options.
Need help understanding your rights or resolving a platform dispute?