⚠ Key Concerns

Hims/Hers operates on an auto-refill subscription model that continues shipping and billing for prescriptions unless actively cancelled. Users report significant difficulty stopping shipments, receiving unwanted medications, and getting refunds for products they didn't want. The "one-click" convenience comes with hidden friction when you want to stop.

Score Breakdown by Category

How Hims/Hers' terms rate across my evaluation categories.

🔒 Data Privacy & Health Information (30%) 35/100

Why this score: Hims/Hers collects sensitive prescription and health data with broad usage rights for analytics and marketing. While they work with licensed providers, the platform nature creates questions about HIPAA scope. Health questionnaire data may be used for targeting.

Industry comparison: Teladoc: 45/100 (HIPAA-covered) | BetterHelp: 25/100 | Talkspace: 30/100 | Category avg: 34/100

💰 Subscription & Billing Practices (25%) 38/100

Why this score: The auto-refill subscription model is the core of Hims' business. Prescriptions renew automatically, often before you realize you don't need more. Cancellation requires specific timing and steps. Many users report unwanted shipments and difficulty getting refunds.

Industry comparison: Teladoc: 50/100 (per-visit option) | BetterHelp: 32/100 | Talkspace: 35/100 | Category avg: 39/100

🩺 Service Quality & Provider Access (20%) 45/100

Why this score: Hims/Hers uses licensed medical providers for prescriptions, but the asynchronous consultation model means limited direct interaction. Prescription decisions can feel automated. For ongoing conditions, there's minimal provider relationship.

Industry comparison: Teladoc: 52/100 | BetterHelp: 38/100 | Talkspace: 40/100 | Category avg: 44/100

⚖ Dispute Resolution & Refunds (15%) 45/100

Why this score: Refund policy for prescription products is complex. Opened medications typically cannot be returned. Disputes about unwanted shipments require proving timely cancellation attempts. Binding arbitration applies to all disputes.

Industry comparison: Teladoc: 48/100 | BetterHelp: 42/100 | Talkspace: 40/100 | Category avg: 44/100

👁 Termination & Data Portability (10%) 48/100

Why this score: Account closure is possible but prescription records are retained per medical requirements. Your health data doesn't disappear when you cancel. Export options for your records exist but aren't prominently featured.

Industry comparison: Teladoc: 50/100 | BetterHelp: 40/100 | Talkspace: 42/100 | Category avg: 45/100

Compare With Other Platforms

⚠ Key Clauses to Watch

These provisions in Hims/Hers' terms create the most risk for users.

Auto-Refill Subscription Model

High Risk

Prescriptions automatically renew and ship on a recurring basis. You must actively cancel before the next billing cycle to stop shipments. Many users report receiving products they no longer wanted or needed.

"Your subscription will automatically renew and your payment method will be charged for each renewal until you cancel..." Hims Terms of Service

Cancellation Friction

High Risk

Stopping subscriptions requires navigating account settings and meeting specific timing requirements. Cancellation after billing but before shipment may still result in charges. Customer service has limited authority for refunds.

"Cancellation requests must be received before your next billing date. Orders already processed cannot be cancelled." Hims Subscription Terms

Prescription Data Collection

High Risk

Your health questionnaires and prescription history are collected and may be used for analytics, marketing, and service improvement. This sensitive data has fewer protections than traditional healthcare records.

"We collect information about your health conditions, medications, and treatment history to provide our services..." Hims Privacy Policy

Limited Prescription Refunds

High Risk

Once prescriptions ship, refunds are generally not available. Even unopened medications often cannot be returned due to regulatory requirements. This makes unwanted auto-refills particularly costly.

"Due to the nature of prescription products, we cannot accept returns on medications that have been shipped." Hims Refund Policy

Asynchronous Consultation Model

Medium Risk

Most consultations happen through questionnaires rather than live interaction. This limits the depth of medical evaluation and the relationship with your prescribing provider.

"Providers review your health questionnaire and may prescribe treatment without a live consultation..." Hims Service Description

Binding Arbitration

Medium Risk

All disputes must go through binding arbitration with class action waiver. This limits your ability to pursue legal action or join with other affected consumers.

"Any dispute arising from these Terms shall be resolved through binding individual arbitration..." Hims Terms of Service

Analysis

"Hims and Hers built their business on making prescription access frictionless. But that friction-free experience only works in one direction - getting you signed up. When you want to stop, suddenly there's plenty of friction.

The auto-refill model is particularly concerning for medications. Unlike a streaming service where you can just ignore a renewal, prescription shipments require you to deal with the physical products. And because medications can't typically be returned, you're stuck paying for something you actively tried to cancel.

My recommendation: If you use Hims/Hers, set calendar reminders well before each billing cycle. Document all cancellation attempts with screenshots. Consider whether the convenience is worth the cancellation risk, especially for ongoing prescriptions. Traditional pharmacies with your regular doctor may be less convenient but more controllable."

Hims/Hers Terms of Service Review

⚠ Key Concerns

Score Breakdown by Category

Compare With Other Platforms

⚠ Hims/Hers Billing Issues?

⚠ Key Clauses to Watch

Auto-Refill Subscription Model

Cancellation Friction

Prescription Data Collection

Limited Prescription Refunds

Asynchronous Consultation Model

Binding Arbitration

Analysis

Need Help With Hims/Hers?

Schedule a Consultation

Hims/Hers Terms of Service Review

⚠ Key Concerns

Score Breakdown by Category

Compare With Other Platforms

⚠ Hims/Hers Billing Issues?

Related Resources

⚠ Key Clauses to Watch

Auto-Refill Subscription Model

Cancellation Friction

Prescription Data Collection

Limited Prescription Refunds

Asynchronous Consultation Model

Binding Arbitration

Analysis

Need Help With Hims/Hers?

Schedule a Consultation