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Papa Terms of Service

Last updated: October 2025 | Reviewed: February 2026

Companionship-focused platform using gig-economy "Pals." Limited vetting and supervision raises significant safety concerns for vulnerable seniors.

28
Grade D
Bottom Line: Papa uses a gig-economy model where "Pals" (companions) are independent contractors, not employees. Vetting is limited compared to traditional home care, and supervision is minimal. While fine for basic companionship for independent seniors, the model raises concerns for vulnerable individuals who need more structured care.

Category Scores

Pal Vetting Process 25/100
Platform Supervision 22/100
Liability Provisions 30/100
Safety Measures 28/100
Service Scope Clarity 35/100

Key Findings

⚠ Gig Worker Model - Limited Accountability
"Pals" are independent contractors, not employees. Papa disclaims responsibility for their conduct and provides no workers compensation or liability coverage.
"Papa Pals are independent contractors and are not employees of Papa. Papa does not control or supervise Pals during visits. Papa is not liable for the acts or omissions of any Pal."
⚠ Limited Vetting for Vulnerable Population Access
While Papa conducts background checks, the bar for becoming a Pal is lower than traditional caregivers. Pals may be college students with no caregiving experience.
"Pals undergo background checks but are not required to have professional caregiving certifications or healthcare experience. Papa services are companionship only."
⚠ Companionship Only - Not Medical Care
Papa explicitly limits services to companionship - not personal care, medical assistance, or supervision. This may not be clear to families seeking help for vulnerable seniors.
"Papa services do not include medical care, personal care, or supervision. Pals provide companionship and assistance with everyday tasks only."
⚠ Extensive Liability Disclaimers
Papa includes extensive disclaimers limiting liability for injuries, property damage, or other harms that may occur during visits.

Recommendation

For Families: Papa may be appropriate for independent seniors seeking social companionship, but is NOT a substitute for professional caregiving. Do not use Papa for seniors with dementia, fall risk, medication management needs, or other vulnerabilities.

Safety Consideration: If your family member needs actual care or supervision, choose Honor or a traditional home care agency with employed, trained caregivers. Papa's gig model is not designed for vulnerable populations.