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Honor Terms of Service

Last updated: December 2025 | Reviewed: February 2026

Professional home care network with employed caregivers. Better vetting, training, and accountability than marketplace models, though still with standard liability limitations.

55
Grade B
Bottom Line: Honor operates as a professional home care provider with employed caregivers rather than a marketplace model. This creates more accountability for caregiver vetting, training, and supervision. While liability limitations still exist, the employed-caregiver model provides more protection than pure marketplaces like Care.com.

Category Scores

Caregiver Vetting 62/100
Employment Model 58/100
Care Management 55/100
Liability Provisions 48/100
Issue Resolution 52/100

Key Findings

✓ Employed Caregiver Model
Unlike marketplace platforms, Honor employs its Care Professionals directly. This provides workers compensation coverage and creates vicarious liability for Honor if a caregiver causes harm.
"Our Care Professionals are employed by Honor or our partner agencies. They receive training, supervision, and are covered by workers compensation insurance during their shifts."
✓ Comprehensive Vetting Process
Honor conducts comprehensive background checks and verification before caregivers can work with clients, going beyond basic marketplace screening.
"All Care Professionals undergo comprehensive screening including nationwide criminal background checks, reference verification, skills assessment, and in-person interviews."
✓ Care Coordination
Honor provides care coordination services including care plans, family communication, and oversight - providing more structure than self-directed marketplace arrangements.
⚠ Liability Caps Still Apply
While the employed model provides more accountability, Honor still includes liability limitations in their terms. Review carefully before signing service agreements.
"Our aggregate liability for any claims arising from our services shall not exceed the fees paid for services in the twelve months preceding the claim."

Recommendation

For Families: Honor's employed-caregiver model provides significantly more accountability than marketplace platforms. The additional cost over Care.com may be worthwhile for families seeking professional oversight and care coordination.

For Complex Care: Honor is better suited for seniors with significant care needs who benefit from professional care management. For simple companionship needs, other options may be more cost-effective.