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Home Instead Terms of Service

Last updated: November 2025 | Reviewed: February 2026

Established franchise-based home care with varying quality by location. Corporate provides standards but individual franchise operations determine actual service quality.

42
Grade C
Bottom Line: Home Instead operates through franchises, meaning your experience depends heavily on your local franchise owner. While corporate sets standards for training and background checks, execution varies by location. Terms limit corporate liability and direct accountability to local franchises.

Category Scores

Franchise Model Transparency 40/100
Corporate Standards 48/100
Caregiver Vetting 45/100
Liability Clarity 35/100
Service Consistency 42/100

Key Findings

⚠ Franchise Model Creates Variability
Each Home Instead location is independently owned and operated. Quality, pricing, and policies can vary significantly between franchises despite the same brand name.
"Home Instead franchise offices are independently owned and operated. Services, pricing, and policies may vary by location."
⚠ Limited Corporate Accountability
Corporate Home Instead disclaims liability for actions of individual franchises. Claims must be directed to the local franchise, which may have limited resources.
"Home Instead, Inc. is not responsible for the acts or omissions of independently owned and operated franchise offices."
⚠ Terms Vary by Location
Service agreements are executed with local franchises, not corporate. Terms including liability, cancellation, and refund policies may differ between locations.
✓ Established Training Standards
Corporate does provide training standards and resources to franchises. Caregivers typically receive standardized training programs developed by corporate.

Recommendation

For Families: Research your specific local Home Instead franchise thoroughly. Read local reviews, ask about their specific policies, and verify caregiver vetting procedures. Do not assume corporate standards translate to consistent local execution.

Due Diligence: Request the local franchise's specific service agreement and insurance information. Ask about caregiver turnover rates and how they handle caregiver substitutions.