Overview
Monday.com markets itself as a "Work OS" offering extensive customization for project management, CRM, and various business workflows. Our analysis reveals concerns around complex pricing structures, extensive admin access rights, and data practices that favor organizational control over individual user privacy. The platform's flexibility comes with significant terms of service considerations.
Key Concerns
- Complex Pricing Structure: Multiple tiers with significant feature differences create confusion and can lead to unexpected costs as needs grow.
- Seat Minimum Requirements: Many plans require minimum seat purchases (often 3+), increasing costs for small teams.
- Full Admin Access: Account admins have complete visibility into all boards, items, and communications.
- AI Data Processing: Monday AI assistant processes board content for suggestions and automation features.
- Limited Individual Export: Users cannot export their individual data independently of organization admins.
- Aggressive Auto-Renewal: Annual subscriptions auto-renew with advance notice requirements for cancellation.
Positive Aspects
- Data Export Available: Admins can export board data in Excel format for backup or migration.
- Customizable Permissions: Granular board-level permissions allow different access levels for team members.
- Uptime Commitment: Enterprise plans include SLA guarantees for service availability.
- Integration Controls: Admins can restrict which integrations are available in the workspace.
Data Collection Summary
Monday.com collects all board content, items, updates, files, and collaboration data. Extensive analytics track user activity, feature usage, and workflow patterns. The platform integrates with numerous third-party services that may access board data. Data retention is controlled by account admins, and individual users have limited independent data rights within organizational accounts.