⚠ Key Concerns
Rover's "Rover Guarantee" sounds comprehensive but has significant limitations. The platform caps liability for pet injuries and requires you to waive the right to sue sitters directly. Background checks are basic, and insurance excludes many common situations.
Score Breakdown by Category
How Rover's terms rate across key evaluation categories.
Why this score: The Rover Guarantee provides some coverage, but liability is capped at the cost of the booking for many claims. Insurance excludes pre-existing conditions and certain breeds.
Why this score: Rover conducts basic criminal background checks but doesn't verify pet care experience or certifications. Civil cases involving animal abuse may not appear.
Why this score: Mandatory arbitration with class action waiver. You cannot sue Rover or sitters in court except for small claims matters.
Why this score: Cancellation policies vary by sitter, creating inconsistency. Some sitters have strict non-refundable policies even for emergencies.
Why this score: Rover collects home addresses and pet health information. Data sharing with sitters creates privacy exposure, and marketing communications are persistent.
Analysis