⚠ Key Concerns
While Chewy has a reputation for going above and beyond for customers, their formal terms allow for price changes on Autoship items and may require phone calls to cancel subscriptions - which can result in extended hold times.
Score Breakdown by Category
How Chewy's terms rate across key evaluation categories.
Why this score: Autoship discounts are advertised, but prices can change between shipments. You may receive items at higher prices than when you signed up.
Why this score: Autoship cancellation historically required a phone call, though online options have improved. Processing times can lead to unwanted shipments.
Why this score: Generally customer-friendly return policy, but opened food items may have restrictions. Pharmacy items are non-returnable.
Why this score: Chewy collects pet health and purchase data. Marketing communications can be persistent, and data sharing with partners occurs.
Why this score: Standard arbitration clause with class action waiver. However, Chewy's customer service often resolves issues before legal remedies are needed.
Analysis