Item: Rocket Lawyer Terms of Service
Rating: 38
Author: Terms.Law Editorial Team

🚀 Houston, We Have a Problem

Rocket Lawyer's marketing promises "affordable legal help" and "unlimited documents." Their terms tell a different story. The free trial auto-converts to $39.99/month, "unlimited" documents exclude premium templates, and attorney consultations are 30 minutes or less. The rocket may launch, but you're paying for every ounce of fuel.

Score Breakdown by Category

How Rocket Lawyer's terms rate across our evaluation categories.

💰 Service & Fee Transparency (30%) 35/100

Why this score: Free trial buried conversion to $39.99/month subscription. "Unlimited documents" excludes premium templates requiring additional payment. Attorney consultations are brief, and extensive help costs extra.

Industry comparison: LegalZoom: 40/100 (clearer one-time pricing) | Incfile: 45/100 (transparent upsells) | DoNotPay: 32/100 (unclear AI scope) | Category avg: 38/100

⚖ Liability & Disclaimers (25%) 38/100

Why this score: Rocket Lawyer uses an attorney network model that creates confusion about who's liable. Platform disclaims responsibility for attorney network quality. Documents still come with no fitness warranties.

Industry comparison: LegalZoom: 35/100 (cleaner disclaimers) | Incfile: 40/100 (formation-only focus) | DoNotPay: 30/100 (AI liability issues) | Category avg: 36/100

🔄 Subscription & Cancellation (20%) 32/100

Why this score: 7-day free trial is a conversion trap. Auto-renewal is aggressive, and cancellation requires navigating account settings. No pro-rata refunds for unused subscription time.

Industry comparison: LegalZoom: 45/100 (clearer cancellation) | Incfile: 48/100 (annual renewal only) | DoNotPay: 40/100 (simpler monthly) | Category avg: 42/100

📄 Document Quality & Limitations (15%) 42/100

Why this score: Broad template library but "unlimited" has carve-outs. Premium business documents cost extra. State-specific customization is limited. No guarantee of compliance with local requirements.

Industry comparison: LegalZoom: 48/100 (established templates) | Incfile: 45/100 (formation-focused) | DoNotPay: 30/100 (AI-generated concerns) | Category avg: 41/100

👥 Dispute Resolution (10%) 40/100

Why this score: Mandatory arbitration with broad class action waiver. California law governs. Complex multi-party disputes between users, Rocket Lawyer, and attorney network are poorly addressed.

Industry comparison: LegalZoom: 45/100 (clearer process) | Incfile: 45/100 (similar terms) | DoNotPay: 38/100 (jurisdiction issues) | Category avg: 42/100

Compare With Other Platforms

⚠ Key Clauses to Watch

These provisions in Rocket Lawyer's terms create the most risk for consumers.

Free Trial Conversion Trap

High Risk

The 7-day free trial auto-converts to a $39.99/month subscription. Many users report unexpected charges because they forgot to cancel or didn't realize the trial ended.

"At the end of your free trial, you will be automatically charged the applicable subscription fee unless you cancel before the trial period ends." Rocket Lawyer Subscription Terms

"Unlimited" Document Limitations

High Risk

The "unlimited documents" promise has carve-outs. Premium templates, specialized business documents, and certain legal forms require additional payment even with a subscription.

"Premium legal documents and certain specialized forms are not included in the standard subscription and require separate purchase." Rocket Lawyer Service Description

Brief Attorney Consultations

High Risk

Attorney consultations included with subscription are typically 30 minutes or less. Complex legal questions require purchasing additional time at $59.99+ per session.

"Complimentary consultations are limited in duration. Extended consultations and ongoing legal representation are available for additional fees." Rocket Lawyer Attorney Services

Attorney Network Liability Gap

High Risk

Rocket Lawyer connects you with independent attorneys but disclaims responsibility for their work. If an attorney makes a mistake, your recourse is against them, not Rocket Lawyer.

"Attorneys in our network are independent professionals. Rocket Lawyer does not guarantee the quality of legal services provided and is not liable for attorney errors or omissions." Rocket Lawyer Terms of Service

Difficult Cancellation Process

Medium Risk

While cancellation is technically possible, users report the process is buried in account settings and may require multiple steps or customer service contact.

"To cancel, log into your account and navigate to subscription settings. Cancellation must be completed before your next billing cycle to avoid charges." Rocket Lawyer Help Center

No Refunds for Unused Time

Medium Risk

Canceling mid-subscription doesn't get you a pro-rata refund. If you cancel on day 2 of your monthly billing, you still pay for the full month.

"Subscription fees are non-refundable. Upon cancellation, you will retain access until the end of your current billing period but will not receive a refund for unused time." Rocket Lawyer Refund Policy

Analysis

"Rocket Lawyer's subscription model is designed for recurring revenue, not consumer clarity. The free trial-to-paid conversion funnel is textbook SaaS dark pattern, and it works - many users get charged before they realize what happened.

The attorney network model adds another layer of complexity. When you use Rocket Lawyer, you're not hiring Rocket Lawyer to do legal work - you're using their platform to connect with independent attorneys. This means Rocket Lawyer has effectively eliminated their liability while still collecting fees for the connection.

My recommendation: If you need one document occasionally, the subscription model doesn't make sense. If you need regular legal documents, the value exists but be aware of the limitations. And if you need actual legal advice? The 30-minute consultations won't cut it for anything complex."

Rocket Lawyer Terms of Service Review

🚀 Houston, We Have a Problem

Score Breakdown by Category

Compare With Other Platforms

🚀 Rocket Lawyer Issues?

⚠ Key Clauses to Watch

Free Trial Conversion Trap

"Unlimited" Document Limitations

Brief Attorney Consultations

Attorney Network Liability Gap

Difficult Cancellation Process

No Refunds for Unused Time

Analysis

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Rocket Lawyer Terms of Service Review

🚀 Houston, We Have a Problem

Score Breakdown by Category

Compare With Other Platforms

🚀 Rocket Lawyer Issues?

Related Resources

⚠ Key Clauses to Watch

Free Trial Conversion Trap

"Unlimited" Document Limitations

Brief Attorney Consultations

Attorney Network Liability Gap

Difficult Cancellation Process

No Refunds for Unused Time

Analysis

Stuck in a Subscription?

Schedule a Consultation