⚠ Key Concerns

Angi has faced multiple controversies regarding review authenticity and paid placement transparency. The platform's business model incentivizes contractors to pay for better visibility, which may not be clearly disclosed to consumers searching for honest recommendations. Membership cancellation has been reported as unnecessarily difficult.

Score Breakdown by Category

How Angi's terms rate across my evaluation categories.

⭐ Review Authenticity (30%) 30/100

Why this score: Angi has faced allegations of review manipulation. Contractors who pay for advertising reportedly receive preferential treatment in how reviews are displayed. The platform reserves broad rights to moderate and remove reviews.

Industry comparison: TaskRabbit: 42/100 (verified bookings only) | Thumbtack: 45/100 (transparent system) | Handy: 35/100 (limited reviews) | Category avg: 38/100

💰 Pricing Transparency (25%) 32/100

Why this score: Angi's paid placements are not always clearly marked as advertising. The distinction between organic recommendations and sponsored results can be confusing for consumers seeking unbiased advice.

Industry comparison: TaskRabbit: 44/100 (clear pricing) | Thumbtack: 40/100 (lead costs disclosed) | Handy: 38/100 (flat rates) | Category avg: 39/100

🔒 Membership & Cancellation (20%) 35/100

Why this score: Multiple users report difficulty canceling memberships. Auto-renewal is default, and cancellation often requires phone calls rather than simple online options. Refund policies are restrictive.

Industry comparison: TaskRabbit: 38/100 (no membership required) | Thumbtack: 36/100 (pro-focused fees) | Handy: 32/100 (subscription issues) | Category avg: 35/100

🛡 Liability & Protection (15%) 38/100

Why this score: Angi disclaims liability for contractor work. While some guarantee programs exist, they have significant limitations and exclusions. Customers often find recourse limited when jobs go wrong.

Industry comparison: TaskRabbit: 45/100 (Happiness Pledge) | Thumbtack: 40/100 (no guarantee) | Handy: 30/100 (minimal protection) | Category avg: 38/100

⚖ Dispute Resolution (10%) 38/100

Why this score: Mandatory arbitration with class action waiver limits legal options. Dispute processes heavily favor the platform, and customer complaints about resolution are common.

Industry comparison: TaskRabbit: 40/100 (some mediation) | Thumbtack: 38/100 (limited support) | Handy: 30/100 (arbitration heavy) | Category avg: 36/100

Compare With Other Platforms

⚠ Key Clauses to Watch

These provisions in Angi's terms create the most risk for users.

Review Manipulation Concerns

High Risk

Angi has faced allegations that paying contractors receive preferential treatment in review visibility. The line between organic and sponsored content isn't always clear.

"Angi reserves the right to display, modify, or remove any content at its sole discretion, including user reviews." Angi Terms of Use

Paid Placement Not Clearly Marked

High Risk

Contractors who pay for advertising may appear prominently in search results without clear disclosure that their placement is paid rather than earned.

"Search results may include both organic listings and sponsored content from service providers who participate in our advertising programs." Angi Advertising Disclosure

Membership Cancellation Difficulties

High Risk

Users frequently report difficulty canceling Angi memberships. Online cancellation options may be limited, requiring phone calls to customer service with retention efforts.

"Memberships automatically renew unless cancelled. To cancel, contact our customer service team before your renewal date." Angi Membership Terms

Platform Not Liable for Work Quality

High Risk

Despite appearing to vouch for contractors through ratings and badges, Angi disclaims responsibility for the actual quality of work performed.

"Angi does not endorse, guarantee, or assume any responsibility for the quality of services provided by contractors listed on our platform." Angi Terms of Use

Damage Claim Process Complexity

Medium Risk

While Angi offers some protection programs, the claims process has limitations, exclusions, and time constraints that many consumers find frustrating.

"Protection programs are subject to terms, conditions, and exclusions. Not all services or damage types are covered." Angi Protection Terms

Background Check Inconsistency

Medium Risk

Background check requirements vary by service type. Some contractors on the platform may not have undergone thorough vetting.

"Background screening availability and requirements vary by service category and location." Angi Trust & Safety

Analysis

"Angi's evolution from Angie's List - a consumer-focused review site - to a marketplace where contractors pay for prominence has fundamentally changed its trustworthiness. The original value proposition was honest, user-generated reviews. Now, the financial incentives favor paying advertisers over authentic recommendations.

The membership model adds another layer of concern. Many users sign up for trials or basic memberships, then find themselves locked into recurring payments that are surprisingly difficult to cancel. This is a common dark pattern in subscription services, but particularly frustrating when you're trying to find trustworthy home service providers.

My recommendation: take Angi reviews with a grain of salt, especially for top-listed providers. Cross-reference with other sources, verify licenses independently, and be extremely careful about membership signups. If you do join, immediately note the cancellation process and renewal date."

Angi Terms of Service Review

⚠ Key Concerns

Score Breakdown by Category

Compare With Other Platforms

⚠ Angi Issues?

⚠ Key Clauses to Watch

Review Manipulation Concerns

Paid Placement Not Clearly Marked

Membership Cancellation Difficulties

Platform Not Liable for Work Quality

Damage Claim Process Complexity

Background Check Inconsistency

Analysis

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Schedule a Consultation

Angi Terms of Service Review

⚠ Key Concerns

Score Breakdown by Category

Compare With Other Platforms

⚠ Angi Issues?

Related Resources

⚠ Key Clauses to Watch

Review Manipulation Concerns

Paid Placement Not Clearly Marked

Membership Cancellation Difficulties

Platform Not Liable for Work Quality

Damage Claim Process Complexity

Background Check Inconsistency

Analysis

Need Help With Angi?

Schedule a Consultation