Contractor liability gaps, damage claim disputes, and background check limitations. I analyze the terms that affect both homeowners and service providers on major platforms.
Side-by-side comparison of consumer fairness scores across major home services platforms.
| Platform | Score | Grade | Key Gotcha | |
|---|---|---|---|---|
|
H
Handy
Best in Category
|
65 | B- | Worker classification issues | View Review → |
|
A
Angi
|
58 | C+ | Review manipulation concerns | View Review → |
|
TT
Thumbtack
|
52 | C | Lead generation issues, pro complaints | View Review → |
|
TR
TaskRabbit
Lowest in Category
|
45 | C- | IKEA backing, still has liability gaps | View Review → |
All platforms disclaim responsibility for contractor work quality. If a job goes wrong, you're left to deal directly with the service provider.
Background checks vary in depth and timing. Some platforms only check at signup, not continuously, creating potential security gaps.
Filing damage claims is often complex with strict time limits. Platforms frequently favor their own interests over customer compensation.
Review systems can be manipulated. Some platforms have been accused of suppressing negative reviews or promoting paid listings as organic.
Click through for complete analysis of each platform's terms of service.
If you've experienced property damage, unfair charges, or disputes with contractors through these platforms, we have resources to help you understand your rights.
Need help understanding your rights or resolving a platform dispute?