Gig delivery apps have transformed food delivery but their terms heavily favor platforms over drivers and customers. From contractor misclassification to hidden fees and forced arbitration, understanding these terms matters whether you're ordering or delivering.
Gig delivery platforms classify workers as independent contractors while controlling nearly every aspect of their work. For customers, these apps add significant fees, limit liability for order issues, and require arbitration for disputes. Restaurants face high commission rates and restrictive exclusivity requirements.
Market leader with aggressive terms. Dashers face algorithmic pay cuts, customers face service fees, restaurants face up to 30% commissions.
Uber's delivery arm inherits the rideshare model's worker issues. Surge pricing, opaque algorithms, and extensive liability limitations.
Grocery delivery with shopper tip manipulation history. Complex fee structure obscures true costs. Workers lack predictable earnings.
Now owned by Just Eat Takeaway. Faced FTC action for deceptive practices. Added restaurants without consent, created fake websites.