Key Gotchas
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Cross-Platform Data Sharing High Impact
Uber Eats shares data across the entire Uber ecosystem (rides, freight, etc.). Your food ordering habits inform surge pricing algorithms and are combined with your location and travel data.
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Uncapped Surge Pricing High Impact
Uber Eats can increase fees during "busy times" without limit. Unlike ride surge pricing, food delivery surge is less visible and can significantly increase your order total.
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Complex Refund Appeals High Impact
The refund process is opaque and inconsistent. Initial claims are often auto-denied, requiring multiple escalations. Success depends more on persistence than merit.
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Uber-Wide Arbitration Medium Impact
The Uber terms require binding arbitration for all disputes. If you've accepted Uber ride terms, you've likely already waived your rights for Eats disputes too.
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Uber One Subscription Complexity Medium Impact
The Uber One subscription bundles rides and Eats benefits, making it hard to evaluate value. Benefits vary by market and can change without individual notice.
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Estimated Time Disclaimers Medium Impact
Delivery time estimates are explicitly not guaranteed. Even significant delays don't automatically qualify for refunds or credits.
Score Breakdown
What This Means For You
Uber Eats benefits from Uber's massive data ecosystem, which can feel invasive. Your food habits combine with ride patterns to build comprehensive profiles used for pricing and recommendations.
Data Reality: Using Uber Eats means contributing to Uber's broader data collection. If privacy is a concern, this integration is something to consider.
Tip: Check if you've already accepted Uber's arbitration agreement through the rides app. The terms often apply across all Uber services regardless of which you signed up for first.