Key Gotchas
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Non-Transparent Pricing Tiers High Impact
Grubhub's pricing structure varies based on restaurant partnerships, your location, and order history. The same restaurant may show different fees depending on how you access it (search vs. promoted placement).
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Grubhub+ Auto-Renewal Traps High Impact
The Grubhub+ subscription auto-renews and is designed to make cancellation difficult. Free trials convert automatically, and cancellation must happen well before renewal to avoid charges.
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Limited Dispute Windows High Impact
Issues with orders must be reported within very short timeframes. The window for claiming missing items or refunds is much shorter than you might expect, and late claims are automatically denied.
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Binding Arbitration Medium Impact
Like other delivery platforms, Grubhub requires mandatory arbitration for disputes. The opt-out window is short and easy to miss during signup.
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Partner/Campus Program Variations Medium Impact
Grubhub's partnerships with Amazon Prime, universities, and corporate programs have varying terms. Benefits and restrictions differ, and changes to partner programs can affect your service without direct notice.
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Perk Expiration and Restrictions Medium Impact
Promotional credits, perks, and rewards expire and have numerous restrictions. The terms for earning and redeeming rewards can change, and accumulated credits may become worthless.
Score Breakdown
What This Means For You
Grubhub scores in the middle of the food delivery pack. Their pricing is more transparent than DoorDash but the subscription model is particularly aggressive about auto-renewal.
Subscription Alert: If you're getting Grubhub+ through Amazon Prime or another partner, understand the terms before the partnership changes. Benefits can disappear when partnerships end.
Tip: Set a calendar reminder before any free trial ends. Screenshot promotional offers, as terms can be changed or "clarified" after you've started using the service.