Overview
EVgo operates one of the largest public DC fast charging networks in the United States. Our analysis reveals significant concerns about pricing complexity with multiple subscription tiers, time-based charging that penalizes slower-charging vehicles, and extensive liability limitations for charger reliability issues that frustrate drivers.
Key Concerns
- Time-Based Pricing: Charges by time in some states, penalizing vehicles that charge slower regardless of kWh delivered.
- Subscription Complexity: Multiple subscription tiers (EVgo Plus, EVgo Plus+) with different rates create confusion.
- Reliability Issues: Known network reliability problems with limited recourse for failed sessions.
- Credit Expiration: Subscription credits may expire, creating use-it-or-lose-it pressure.
- Idle Fees: Time-based idle fees apply after charging completes.
- Automaker Partnerships: Data sharing with automaker partners for bundled charging plans.
Positive Aspects
- Network Growth: Expanding network of 800+ fast charging locations across the US.
- Automaker Bundles: Free or discounted charging for some EV purchases through manufacturer partnerships.
- Roaming: Access to partner networks through EVgo account.
- 100% Renewable: Company claims to match charging with renewable energy credits.
Data Collection Summary
EVgo collects vehicle identification, charging session data, location information, and payment details. Automaker partnerships mean data may be shared with vehicle manufacturers. App collects device and usage information. Charging patterns and location data are used for network planning and marketing. Grid integration programs may share data with utility partners.