HelloSign Terms of Service

Item: HelloSign
Rating: 48
Author: Terms.Law Editorial Team

Last updated: January 2025 | Reviewed: February 2026

Dropbox-owned e-signature platform with relatively transparent terms and clear document ownership provisions.

Grade C

Bottom Line: HelloSign offers clearer terms than many competitors, with explicit document ownership provisions and reasonable data portability. However, Dropbox integration creates ecosystem lock-in concerns, and liability limitations follow industry standards that favor the platform.

Category Scores

Document Access & Ownership 50/100

Legal Validity Provisions 58/100

Liability & Indemnification 42/100

Service Continuity 45/100

Pricing & Modifications 45/100

Key Findings

⚠ Dropbox Ecosystem Integration

HelloSign is owned by Dropbox, and documents flow through the Dropbox infrastructure. Your data becomes part of a larger ecosystem with shared terms.

"HelloSign is part of the Dropbox family of products. By using HelloSign, you also agree to Dropbox's Terms of Service as applicable."

⚠ Clear Document Ownership

Unlike some competitors, HelloSign explicitly states that you retain ownership of documents you upload. This is a positive provision.

"You retain ownership of your documents. We claim no intellectual property rights over the documents you create, upload, or share using HelloSign."

⚠ Standard Liability Cap

Liability is limited to fees paid in the 12 months prior to the claim, which is standard but can leave users exposed if a signing failure causes significant damages.

"Our total liability to you for any claims arising from or related to these Terms or the Service is limited to the amount you paid us in the twelve (12) months preceding the claim."

⚠ Data Export Available

HelloSign provides data export tools, making it easier to migrate away if needed. This is better than many competitors who make data portability difficult.

Comparison: E-Signature Platforms

Feature	HelloSign	DocuSign	Adobe Sign
Document Ownership	Explicit Retention	Unclear	Ecosystem Rights
Data Export	Available	Available	Limited
Liability Cap	12 months fees	12 months fees	12 months fees
Legal Guarantee	No	No	No
API Access	Included	Premium Only	Premium Only

Recommendation

For Individual Users: HelloSign offers cleaner terms than many competitors. The Dropbox integration can be a benefit or drawback depending on your existing setup.

For Business Users: Reasonable choice with clear document ownership. Consider API needs and Dropbox ecosystem fit when deciding.