Overview
Pipedrive is a sales-focused CRM known for its visual pipeline interface and intuitive design. Our analysis reveals concerns around the lack of a free tier, limited export options on lower plans, and AI features that process deal data. Admin access controls allow full visibility into sales team activities and communications.
Key Concerns
- No Free Tier: Only offers a 14-day trial with no permanent free option for small users or evaluation.
- Export Limitations: Data export options vary by pricing tier, with full export only on higher plans.
- AI Sales Assistant: AI features analyze deal data, emails, and activities to provide sales predictions.
- Admin Visibility: Account admins have complete access to all deals, contacts, and sales activities.
- Email Tracking: Email integration may track recipient behavior without clear disclosure requirements.
- Auto-Renewal Terms: Subscriptions auto-renew with limited cancellation notice provisions.
Positive Aspects
- Data Export Available: CSV export of contacts, deals, and activities is available on paid plans.
- API Access: Well-documented API allows building integrations and extracting data programmatically.
- Clear Pricing: Transparent tier-based pricing without hidden per-feature fees.
- GDPR Compliance: Tools and settings available to support GDPR compliance requirements.
Data Collection Summary
Pipedrive collects contact information, deal details, communication history, email content (when integrated), and sales activity data. AI features process this data for predictions and recommendations. Usage analytics track feature adoption and user behavior. Data is stored in the EU or US depending on account settings.