Customer Relationship Management platforms hold your most valuable business asset: customer data. We analyzed the terms of service from leading CRM providers to help you understand data ownership, export rights, and vendor lock-in risks.
CRM platforms are mission-critical for businesses of all sizes, storing customer contacts, sales pipelines, communication history, and valuable business intelligence. The terms governing these platforms affect data portability, integration capabilities, and what happens to your customer relationships if you switch providers. Understanding these terms is essential for business continuity and regulatory compliance.
| Platform | Score | Grade | Data Export | Free Tier |
|---|---|---|---|---|
| Zoho CRM | 65 | B- | Full export | Up to 3 users |
| Pipedrive | 58 | C+ | CSV export | 14-day trial |
| HubSpot | 52 | C | Limited export | Limited free |
| Salesforce | 45 | C- | Complex export | No free tier |
Part of broader Zoho ecosystem. Better data portability than competitors with reasonable free tier for small teams.
Read Full Review →Sales-focused CRM with visual pipeline. Good usability but limited export options and no free tier.
Read Full Review →Popular marketing-sales platform. Free tier has significant limitations and upgrade pricing is steep.
Read Full Review →Enterprise CRM leader. Complex terms, expensive pricing, and significant vendor lock-in concerns.
Read Full Review →Our analysis evaluates terms of service based on customer data ownership, export capabilities and formats, API access rights, integration restrictions, subscription cancellation terms, and what happens to your data when you leave. CRM platforms receive particular scrutiny for vendor lock-in risks and data portability limitations.