⚠ Key Concerns

Getaround's deductibles can reach $2,500+ even with protection plans. The keyless pickup/dropoff system means no walk-around inspection with the owner, making damage disputes harder to resolve. Insurance coverage between your policy and Getaround's can have significant gaps.

Score Breakdown by Category

How Getaround's terms rate across my evaluation categories.

🛡 Insurance & Liability Coverage (30%) 32/100

Why this score: Getaround offers liability coverage included, but deductibles remain high ($1,000-$2,500). Coverage is secondary in many cases. The gap between what Getaround covers and personal policy exclusions for commercial use creates liability exposure.

Industry comparison: Turo: 28/100 (similar gaps) | Zipcar: 40/100 (lower deductibles) | Enterprise CarShare: 45/100 (traditional protections) | Category avg: 36/100

📸 Damage Claim Process (25%) 35/100

Why this score: Keyless pickup means no in-person walk-around inspection. Damage can be claimed after the fact with limited guest recourse. Photo evidence requirements favor hosts who have more time to document vehicles.

Industry comparison: Turo: 30/100 (host-favorable) | Zipcar: 42/100 (fleet standardization) | Enterprise CarShare: 48/100 (clearer process) | Category avg: 39/100

⚖ Dispute Resolution (20%) 38/100

Why this score: Getaround mediates disputes but the burden of proof falls on guests. Mandatory arbitration with class action waiver limits legal options. Response times for disputes can be slow.

Industry comparison: Turo: 35/100 (similar issues) | Zipcar: 45/100 (corporate process) | Enterprise CarShare: 50/100 (established system) | Category avg: 42/100

💰 Fee Transparency (15%) 35/100

Why this score: Pricing is variable with service fees and insurance add-ons. Late fees and cleaning charges can be steep. Toll and violation fees include administrative surcharges that increase costs substantially.

Industry comparison: Turo: 38/100 (similar variability) | Zipcar: 45/100 (predictable membership) | Enterprise CarShare: 48/100 (clear pricing) | Category avg: 42/100

👁 Account & Termination Rights (10%) 35/100

Why this score: Getaround can suspend or terminate accounts based on damage history, driving behavior, or host complaints. Limited appeal options and outstanding claims can persist after termination.

Industry comparison: Turo: 32/100 (similar issues) | Zipcar: 40/100 (membership protections) | Enterprise CarShare: 45/100 (corporate standards) | Category avg: 38/100

Compare With Other Platforms

⚠ Key Clauses to Watch

These provisions in Getaround's terms create the most risk for guests.

High Deductibles

High Risk

Even with protection plans, deductibles can range from $1,000 to $2,500 or more. This out-of-pocket exposure can be substantial for minor damage claims.

"Physical damage deductibles range from $1,000 to $2,500 depending on protection plan selected and vehicle category." Getaround Protection Plans

Keyless Inspection Gap

High Risk

The keyless system eliminates in-person vehicle handoffs. Without a walk-around with the owner, pre-existing damage can go unnoticed until it's claimed against you.

"Guests are responsible for inspecting vehicles and reporting damage through the app before driving. Failure to report may result in claim liability." Getaround Vehicle Policies

Insurance Coverage Gaps

High Risk

Coverage between your personal auto insurance and Getaround's policy can have gaps. Commercial use exclusions on personal policies may leave you exposed.

"Getaround provides liability coverage but guests should verify their personal insurance covers car sharing use as coverage may be secondary or excluded." Getaround Insurance Terms

Damage Claim Timeline

High Risk

Hosts have extended windows to report damage after trip completion. Claims can come days later when you've lost the ability to document vehicle condition.

"Damage claims may be filed within 24-48 hours of trip end. Guests should retain photos and documentation for their records." Getaround Damage Policy

Late Return Penalties

Medium Risk

Late returns can incur hourly fees plus damage claims for lost host bookings. Traffic or unforeseen delays can result in substantial unexpected charges.

"Late returns are subject to late fees based on host pricing and may include compensation for subsequent lost bookings." Getaround Booking Terms

Toll & Violation Fees

Medium Risk

Tolls and traffic violations include administrative fees on top of the actual charge. These processing fees can double or triple the original cost.

"Tolls, parking tickets, and traffic violations are passed through to the responsible guest plus an administrative processing fee." Getaround Fee Schedule

Analysis

"Getaround's keyless technology is convenient but creates significant documentation challenges. Without an in-person handoff, you're relying entirely on app photos that may not capture all existing damage. Take extensive photos inside and out, including close-ups of any scratches or dents you notice.

The deductible structure is particularly concerning. Even their 'premium' protection plans leave you exposed to $1,000+ in costs for minor incidents. This is substantially worse than traditional rental car collision damage waivers.

My recommendation: Always take a video walk-around before and after every rental. Email yourself the video immediately to create a timestamped record. Consider whether the convenience is worth the liability exposure compared to traditional car rentals."

Getaround Terms of Service Review

⚠ Key Concerns

Score Breakdown by Category

Compare With Other Platforms

⚠ Getaround Damage Dispute?

⚠ Key Clauses to Watch

High Deductibles

Keyless Inspection Gap

Insurance Coverage Gaps

Damage Claim Timeline

Late Return Penalties

Toll & Violation Fees

Analysis

Need Help With Getaround?

Schedule a Consultation

Getaround Terms of Service Review

⚠ Key Concerns

Score Breakdown by Category

Compare With Other Platforms

⚠ Getaround Damage Dispute?

Related Resources

⚠ Key Clauses to Watch

High Deductibles

Keyless Inspection Gap

Insurance Coverage Gaps

Damage Claim Timeline

Late Return Penalties

Toll & Violation Fees

Analysis

Need Help With Getaround?

Schedule a Consultation