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Dutchie Terms of Service

Last updated: November 2025 | Reviewed: February 2026

Leading cannabis e-commerce and POS platform with significant payment processing vulnerabilities and aggressive termination provisions that create operational risk for dispensaries.

26
Grade D
Bottom Line: Dutchie provides essential infrastructure for cannabis dispensaries, but their terms create significant operational risk. Payment processing can be terminated without notice due to banking partner decisions, and the platform reserves broad rights to modify or discontinue services. Dispensaries should have contingency plans.

Category Scores

Payment Processing Security 18/100
Service Continuity 22/100
Account Termination 25/100
Data Ownership 32/100
Dispute Resolution 33/100

Key Findings

⚠ Payment Processing Vulnerability
Dutchie's payment processing depends on banking partners who can terminate relationships at any time due to federal cannabis prohibition. Your payment capability can disappear without notice.
"Payment processing services are provided subject to third-party banking relationships that may be modified or terminated at any time. We are not liable for any interruption in payment processing capabilities."
⚠ Service Discontinuation Rights
Dutchie can modify, suspend, or discontinue any part of their platform at any time. For dispensaries dependent on Dutchie for e-commerce, this creates significant business risk.
"We reserve the right to modify, suspend, or discontinue, temporarily or permanently, any part of our Services at any time without notice."
⚠ Limited Data Portability
While you technically own your customer data, exporting it in a usable format can be difficult. Transitioning away from Dutchie may result in loss of historical data and customer relationships.
⚠ Immediate Termination
Dutchie can terminate dispensary accounts immediately for any violation of terms, including actions by third-party banking partners or changes in state licensing status.
"We may terminate your account immediately and without prior notice if we determine, in our sole discretion, that you have violated these Terms."

Recommendation

For Dispensaries: Dutchie provides valuable e-commerce capabilities, but do not become entirely dependent on any single platform. Maintain backup payment processing options and regularly export customer data.

Business Continuity: Have a contingency plan for sudden platform termination. Consider redundant ordering systems and maintain direct customer communication channels outside the platform.