Overview
Sterling is a large enterprise-focused background screening provider serving Fortune 500 companies and global organizations. Our analysis reveals complex, multi-layered terms of service, broad data sharing practices across corporate affiliates, and variable data retention policies that differ significantly by state and type of check. The enterprise focus means less consumer-friendly terms compared to SMB-oriented competitors.
Key Concerns
- Complex Multi-Document Terms: Terms spread across multiple agreements that are difficult for consumers to fully understand.
- Affiliate Data Sharing: Broad rights to share data across Sterling corporate affiliates and subsidiaries.
- Variable Retention: Data retention periods vary by state and check type, creating uncertainty about how long records are kept.
- Global Data Transfers: International background checks may involve data transfers to countries with different privacy standards.
- Extensive Data Collection: Collects broad range of personal information for comprehensive enterprise screening packages.
- Limited Consumer Interface: Less consumer-friendly portal compared to tech-focused competitors.
Positive Aspects
- FCRA Dispute Process: Established dispute resolution process compliant with FCRA requirements.
- Global Capabilities: Extensive international screening capabilities for multinational employers.
- Industry Compliance: Strong compliance certifications for regulated industries.
- Established Provider: Long track record as major background check provider.
Data Collection Summary
Sterling collects extensive personal data including SSN, addresses, employment history, education records, professional licenses, and criminal records. International checks may access additional data sources in various countries. Data is shared across Sterling affiliates and with client employers. Retention varies by state law and check type, potentially extending for many years. Drug testing and health screening data may also be collected depending on the screening package.