Generic templates miss SLA commitments, data portability rights, and service modification clauses. I check for the provisions that actually protect both you and your customers.
These separate adequate SaaS terms from bulletproof ones
Is there an SLA? What's the uptime guarantee? What are remedies for downtime - credits or termination rights? How is uptime measured? Exclusions for maintenance?
Who owns customer data? What are export rights on termination? Is the export format usable or proprietary? Data retention and deletion timelines after termination?
Can you change features without notice? Material change notification requirements? Customer termination rights if service changes materially? API versioning and deprecation notice?
Auto-renewal disclosure for CA compliance. Price increase notice period - 30 days? 60 days? Grandfathering for existing customers? Overage fees and usage-based pricing clarity?
Security standards (SOC 2, ISO 27001)? Breach notification timeline? Subprocessor approval rights? Data processing addendum availability?
Termination for convenience - both parties? Effect on data after termination? Transition assistance obligations? Which clauses survive termination?
Beyond SaaS-specific provisions, I confirm these essentials are properly addressed
Limitation of liability and damage exclusions
IP infringement and third-party claims
Choice of law and venue selection
Arbitration vs. litigation, class waiver
Platform IP vs. customer content
Prohibited uses and enforcement
Response times and support channels
Excuse for non-performance events
Some SaaS niches have additional provisions I check
Paste your Terms of Service below. I'll check SaaS-specific provisions first, then standard clauses.
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