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Mattress-Specific Provisions
Key clauses that directly impact mattress buyers
Sleep Trial Conditions
CriticalMany "100-night trials" have hidden conditions like mandatory break-in periods before returns, or requirements to use specific foundations.
Return Shipping & Fees
Critical"Free returns" may exclude original shipping, require restocking fees, or make you arrange expensive pickup logistics.
Warranty Exclusions
High Risk10-year warranties often exclude normal wear, stains, wrong foundation use, or require specific mattress protectors to remain valid.
Sagging Thresholds
High RiskWarranties may only cover sagging beyond 1-1.5 inches, meaning significant body impressions may not qualify for replacement.
Financing Terms
Medium0% APR financing often has deferred interest that kicks in retroactively if not paid in full by promotional period end.
Mattress Condition for Returns
MediumReturns may be rejected if mattress has stains, odors, or damage beyond "normal use," which is subjectively defined.
Standard Legal Provisions to Review
Price Match Policy
Whether they match competitors or their own sale prices after purchase
Arbitration Clause
Whether disputes must go to arbitration instead of court
Delivery Terms
White glove setup, old mattress removal, and delivery window flexibility
Refund Timeline
How long after pickup until refund is processed
Bundle Terms
Whether bundled items (pillows, sheets) have same return policy
Exchange vs. Return
Whether you can exchange for different model before full return
Warranty Transfer
Whether warranty transfers to new owner if you sell the mattress
Liability Limitations
Maximum damages and health-related liability disclaimers
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