Analyze online grocery terms for automatic substitutions, hidden fees, and freshness guarantees that protect you.
Grocery delivery seems convenient until you're charged for things you didn't want. Know the policies.
Out of the $3 store brand? Here's the $8 name brand. Substitution policies vary—some auto-substitute more expensive items without approval.
Delivery fee + service fee + heavy item fee + fuel surcharge + tip = that $50 order costs $75. Fees change without notice.
Get milk expiring tomorrow? Some services have no freshness guarantees. Produce quality is entirely shopper-dependent.
Free delivery memberships auto-renew at $100-150/year. Cancellation can be tricky, and prorated refunds aren't always offered.
Online grocery prices are often 10-20% higher than in-store. Few services price match their own stores, let alone competitors.
Tips go to shoppers (usually), but service fees don't. Default tip settings may be pre-set high, and changing them requires extra steps.
Paste the terms of service to understand fees and substitution policies.