Analyze garden supply terms for plant guarantees, live goods return restrictions, and what happens when shipments arrive dead.
Plants are alive—and that creates unique return and guarantee challenges. Know what happens when things don't grow.
Plants that arrive dead often require photo documentation within 24-48 hours. Miss the window and you're stuck with a dead plant you paid $30 to ship.
Changed your mind about that $50 plant? Most live goods are final sale. Even if the plant is healthy, you can't return it.
"One-year guarantee" often requires following specific care instructions. Plant died? They'll ask for your watering schedule and light conditions first.
Live plants can only ship certain times of year to certain zones. Your order might be held for months until weather permits, or cancelled entirely.
Seeds have "expected" germination rates (often 70-80%). If only half your seeds sprout, that might be within acceptable limits.
Large pots, raised beds, and garden structures have high shipping costs. Free shipping thresholds often exclude oversized items.
Paste the terms of sale to understand plant guarantees and return policies.