I check for order acceptance mechanics, shipping liability, return policies, and the provisions that protect your store when things go wrong. Most Shopify templates miss the important stuff.
These protect your store when orders go sideways
When is a contract formed - at order or shipment? Right to cancel for price errors or inventory issues. Backorder and preorder terms. Without this, every order confirmation is a binding contract.
When does title/risk transfer - at shipment or delivery? Who's responsible for lost packages? Shipping delay liability. International terms (DDP vs DDU). This determines who eats the loss.
Return window and conditions. Restocking fees. Return shipping responsibility. Refund method (original payment vs store credit). Final sale items. Missing this = chargebacks and disputes.
Express warranty terms (if any). Warranty disclaimers for as-is items. Manufacturer vs seller warranty. Warranty claim process. Know what you're promising.
Payment methods accepted. Authorization vs capture timing. Fraud screening rights. Chargeback policy. Right to cancel suspicious orders. Protect against fraud losses.
Prop 65 warnings (if applicable). Auto-renewal disclosure for subscriptions. CPRA privacy rights. California has the strictest consumer laws - if you sell there, you comply.
Beyond ecommerce-specific provisions
Choice of law and venue
Arbitration, class waiver
Damage caps and exclusions
Third-party claims
Data collection and use
Account terms and security
Content and trademark use
Terms change process
Some product categories have additional provisions I check
Paste your Terms of Service below. I check ecommerce-specific provisions first.
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